Customer Advisor

4 days ago

Swansea, United Kingdom Towergate Insurance Full time

**The Vacancy**

Our Customer Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, ensuring we understand their needs. We provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that’s driven by you.

**Key Role Responsibilities**:

- Dealing with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions best suited to their requirements
- Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered.
- Processing renewals and mid term adjustments for customers
- Processing quotations for all new business
- Ensuring that all workflow activity is completed in accordance with approved business processes
- Complying with all approved procedures, customer service standards and external regulatory bodies.
- Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.

**Essential Criteria**
- Computer Literate
- Excellent Communication Skills
- Positive attitude, resilient, adaptive, receptive, and articulate.
- Previous experience in customer facing background. We are keen to hear from individuals with a background in public facing industries such as insurance, retail, and hospitality.

**Desirable Criteria**
- Insurance Experience
- Telephone Literate

**What we offer in return**:

- A competitive salary based on experience
- Target Bonus Scheme
- In house training with a buddy system
- Knowledge Development
- Structured training plan to develop your career at The Ardonagh Group

Come and be a key part of a leading, fast-growing company.

**The Company**

With 80 local offices, over 2000 team members and over 100,000 clients, Towergate Insurance Brokers has the largest footprint and biggest salesforce in the UK. We’re community brokers and risk experts backed by the scale and spirit of the UK’s largest independent broker. We’ve got big ambitions for the future - join us for the journey and make your mark on the local community. #TIB

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Swansea, SA7 0AJ: reliably commute or plan to relocate before starting work (required)

Reference ID: 758524

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