Customer Service Advisor

This is a full time role of 37.5 hours a week over a 5 week rolling rota.
- __________________

The position of the Terminal Duty Officer incorporates Facilities Management services and Customer Services in an active role where daily inspections, procedures and duties are carried out to the Facilities Management contract specifications at Inverness Airport.

The role of Terminal Duty Officer will include but not be limited to the following operational areas:

- Provide a supportive role to the Facilities Management Supervisors:

- Complete certain tasks, activities and projects organised in connection with Inverness Airport
- Assist and contribute to maintaining the close working relationship with our client
- Comply with all company policies and procedures
- Identify, investigate and report issues in relation to Maintenance, Customer services and Airport Facilities and escalate and resolve to a satisfactory conclusion
- It is expected that, from time to time, the acquisition of additional shifts over and above the rostered shift pattern will be required in order to assist in covering annual leave / absence.
- Flexibility is essential within the role in relation to shift pattern, extended working periods and working hours.
- The current rostered hours are set out to cover the airport operational hours between 05:00 and 22:00 hours. An early shift 05:00 - 13:30, a Middle shift 09:00 - 17:30 and Late shift 13:30 - 22:00.
- Disruptions to scheduled working hours can result due to weather delays and airline / airport operational issues
- Assist in the provision of First Aid to situations as a qualified first Aider.
- Contribute towards the completion of Daily and Weekly tasks generated on a work schedule.

**Disclosure Scotland**

In order to achieve this the applicant will be expected to:

- Provide a satisfactory and detailed employment history
- Provide references for the last 5 years

**QUALIFICATIONS AND TRAINING**

**Essential**

**Education**

English and Maths to a certificated level

**Hospitality - Customer service**

Experience in Hospitality industry / front facing customer services

**Driving Licence**

Applicant must be in the position of a clean UK Driving Licence

**Desirable**

**Fire & Fire Warden Training**

**First Aid**

**Team building**

**Microsoft Office**:
**Languages**

**KNOWLEDGE AND EXPERIENCE**

**Essential**

**Computer literacy**
- Ability to perform and record tasks on word / excel
- Book / Diary events, meetings etc

**Cash Handling**

Experience in processing, record keeping / banking

**Customer Services**

Previous experience in the Hospitality Industry / front facing customer services

**Desirable**

It is desirable but not essential that you have experience in the following fields:
**FM Services**

Building Management

PPM and Reactive Maintenance

Access / Permit to work

**First Aid**

Previous qualification / training in First Response / First Aid role

**Team / Leadership Role**

Previous supervisory / Training role.

Ability to Identify, perform and pass on tasks / instruction within a team environment

**Experience in Aviation**

Work within the Aviation Industry / Airport environment

**Microsoft Office suite**:
Ability to create documents and perform tasks on Microsoft Word / Excel

**PERSONAL SKILLS**
- Good understanding of personal strengths and weaknesses.
- Ability to monitor personal performance and commitment to learning / development
- Take responsibility for actions and associated outcomes
- Set and achieve personal goals
- Work confidently in a challenging environment without supervision and use initiative to prioritise tasks independently
- Aspire to grow within the team and encourage team members to do the same.

**PERSONAL ATTRIBUTES**
- Good time keeping
- Well-presented appearance
- Polite manner
- Enthusiasm
- Intuitive
- Responsible
- Considerate
- Recognize instruction
- Flexibility
- Active / Genuine Interest
- Proactive and observant
- Good communicator

**Job Types**: Full-time, Permanent

**Salary**: £19,305.00 per year

**Benefits**:

- Additional leave
- Discounted or free food
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability