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Star Expert

2 weeks ago

Dartford, United Kingdom Hedin Automotive London Ltd Full time

Join Mercedes-Benz of Dartford as a Star Expert and become a pivotal part of our team, supporting the sales team by guiding customers through their Mercedes-Benz purchase journey.

**About Mercedes-Benz of Dartford**:
Mercedes-Benz of Dartford is renowned for providing exceptional automotive services and a premium customer experience. Our mission is to exceed customer expectations and maintain Mercedes-Benz's legacy of luxury and innovation.
- Passion for the automotive industry and a strong affinity for the Mercedes-Benz brand.
- Excellent interpersonal and communication skills to engage with diverse client profiles.
- Previous experience in a customer-facing role is mandatory, an added bonus if within the automotive sector.
- Confidence and charisma to deliver product demonstrations and detailed car presentations.
- Customer-focused mindset with a keen attention to personalisation and customer service excellence.
- Ability to quickly learn technical details about our vehicles and convey them effectively to customers.
- Full UK Right to Work.
- Clean manual UK driving licence.

**Key Responsibilities as a Star Expert**:

- Guide customers through the car-buying process, offering insight and assistance at every step, collaborating with the sales team.
- Conduct engaging and informative vehicle demonstrations to highlight key features and innovations.
- Stay informed about new models, features, and automotive industry trends.
- Work closely with the sales team to ensure a seamless customer handover process.
- Build and maintain strong relationships with customers by providing outstanding service and follow-ups.
- Support marketing initiatives and events to promote the Mercedes-Benz brand and model lines.
- Ability to work 5/7 days, including weekends.

**Benefits of Working with Mercedes-Benz of Dartford**:

- Competitive salary package with performance-based incentives.
- Full-time, permanent position - 0830 - 1800
- 25 days of annual leave plus bank holidays.
- Opportunities for professional growth through training and development programmes.
- Discounts on Mercedes-Benz products and services.
- A supportive environment that values diversity and inclusivity.
- Comprehensive health and wellness benefits.
- X2 Life assurance cover
- Employee pension scheme.

**Application Process**: