Junior M365 Technical Specialist

**Company Description**
At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.

Every day we help our major global clients deliver ambitious and highly technical projects in over 108 offices in 45 countries worldwide.

Our team is dynamic, innovative and client-focused. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to work on some of the most exciting projects in the world.

We are looking to recruit a Junior Microsoft 365 Technical Specialist to join our digital workplace team.

The role of the Junior M365 technical specialist is to work closely with our existing Technical Teams and operational business to support our dedicated, security-focused, M365 tenant.

Working with our senior specialists, you will also be responsible for M365 administration, supporting and training our users, as well as the configuration and maintenance of the environment.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Please note that all applicants must currently be residing in the UK and be eligible for UK Security Clearance to be considered for this role.

**Key Duties and Responsibilities**
- Assist in the administration and support of an enterprise-level deployment of Microsoft Exchange, Teams, OneDrive, and SharePoint (sub sites, lists, libraries, and templates) etc.
- Troubleshoot M365 related issues including connectivity and mobility when alerted by monitoring software or staff
- Provide technical support to end-users by troubleshooting and resolving M365-related issues, as well as leading them through the on-boarding process.
- Support the use of the PowerPlatform for currently deployed apps and solutions (Power Apps, Automate, BI, and Pages).
- Training and educating end-users on M365 capabilities and collaboration tools (OneDrive, Teams, OneNote, Outlook etc.)
- Collaborate with senior IT specialists to implement and maintain security policies, data protection, and access controls within the M365 environment.
- Assist the senior technical staff to create and maintain documentation of Microsoft 365 processes and procedures, and supporting apps.

**Qualifications** Skills and experience**
- Experienced in providing technical support to IT teams and end-user support to individuals.
- Experience administering M365, Exchange, Entra ID, Teams, OneDrive, and SharePoint.

**Core Behavioral Skills**
- Must be comfortable with working in a fast-moving, dynamic environment.
- Strongly customer-focused, used to providing support to demanding users.
- Excellent problem-solving skills and a willingness to learn new technologies.
- Strong communication skills, both written and verbal.
- Proven ability to work well within a team and independently.
- Eagerness to take on challenges and grow within the organization.

**Desirable qualifications**
- Degree or diploma in IT, Computer Science, or a related field.
- Any relevant IT certifications (e.g., Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), Modern Desktop Administrator Associate (MD-100)) etc. are a plus.

**Additional Information**

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

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