Supervisor

1 week ago

Brighton, United Kingdom Trading Post Coffee Roasters Full time

Trading Post Coffee Roasters is an artisan coffee roasting and hospitality business that is the soul of the Brighton coffee scene.

Since opening in 2017, Trading Post has expanded to serve freshly roasted coffee, food, and cocktails across Brighton and Sussex.

Exceptional coffee and quality food is at the heart of what we do and who we are, and we always aspire to deliver the best quality, consistency, and hospitality in all our Coffee Houses. We have a passionate and busy team that, despite being under pressure at all times of the day, still manage to have fun on the job and enjoy every working day.

We are looking for the next generation of managers who are passionate about the hospitality industry, coffee culture, and progressing their career to join our team. As a Supervisor we expect you to help run your Coffee House in style on a day-to-day basis and support the management team to deliver an amazing guest experience every time, to exceed targets, and engage your team to meet their goals. In return we will invest time and energy towards helping you push your career to the next stage, whatever that looks like for you.

Our superstar Supervisors demonstrate a 'we're all in this together' attitude and confidence in leading the front-of-house team with passion and energy. You must drive hospitality and sales whilst engaging your team to be passionate, reliable, outgoing, universal and dutiful. Some previous experience as a Supervisor would be super-beneficial, especially in a busy environment with a diverse team.

**What You Can Expect Your Responsibilities to Be...**
- Support the management team in the running of a high-volume and fast-paced coffee house
- Embody and possess a full understanding of the Trading Post hospitality standards and key points of service
- Consistently deliver great hospitality with huge personality within the hospitality standards framework
- Actively support a busy front-of-house team and engage and communicate effectively with an equally busy back-of-house team
- Support in the development of front-of-house team members and deliver training where required
- Support in the recruitment and onboarding of new team members into your Coffee House
- Be the face of positivity and motivate all team members to deliver their best selves at all times
- Participate in regular team and management meetings
- To abide by house rules and Company policies and procedures at all times
- Display a smart and professional appearance, always striving to represent Trading Post Coffee Roasters in a positive way

**The Skills We are Looking For...**
- Strong leadership skills
- The drive for continuous development and improvement
- Excellent communication skills to enable effective dialogue with team members and guests
- Ability to use initiative to problem solve and work well under pressure
- Dedicated team-player, leading by example with an 'all in this together' attitude and always striving for excellence
- Excellent time-management and prioritisation skills

**What Extras We Offer...**
- Team Card Membership:

- 50% off all food and beverage at every Trading Post Coffee Roasters Coffee House
- 25% off all food and beverage at every Beachfront Leisure venue
- Retail discount on Brew at Home products
- Discounted meals and free coffee on duty
- Access to Wellness Scheme

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this position.

INDFOH

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