Service Desk Assistant

2 weeks ago


Lancaster, United Kingdom Lancaster University Full time

ISS Service Desk Assistant

ISS - IT Support

Are you passionate about customer service? Do you enjoy analysing and solving IT problems? Do you love a challenge? If you have experience of working in a customer service environment and can explain technical issues using non-technical language, then you might be exactly the person we are looking for.

In return, we will provide a competitive salary, 25 days annual leave pro rata plus additional university closure days at Christmas and Easter, opportunities for continuing professional development, attractive incentives such as our flexible benefits scheme and a package of family-friendly work-life balance policies.

You will be joining our busy Service Desk team, providing the first point of contact for IT support at the University. Information Systems Services support a range of exciting projects and IT services for staff and students at the University. The role is based at Lancaster’s Bailrigg campus and operates in line with the University’s agile working policy.

The successful applicant will have a broad range of IT knowledge and customer-facing work experience and be able to combine IT and problem-solving skills with a strong customer focus to ensure that we provide an excellent service to our staff, students and visitors. An understanding of Lancaster University, its people, IT systems and processes is desirable but not essential.

The role will be a 3 hour, morning or afternoon shift, 4 days per week for 32 weeks.


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