Insurance Customer Service Advisor Excellent

1 week ago

Dover, United Kingdom Office Angels Full time

**Job Title**: Customer Service Advisors x2 **Location**: 1 in Whitfield, near Dover and 1 in Ashford, (Office based) **Salary**: £19k-£21k **Hours**:Monday-Friday, 9am-5pm The company we're recruiting for are going through a period of expansion and as a result would like Office Angels to recruit 2 Customer Service Advisors, one based in their Ashford office and one to be based at their Whitfield office. The Office Managerwould like to recruit positive, enthusiastic and professional people to join their team of 10. You'll need to be a helpful and outgoing person who can get along with and support others. As a Customer Service Advisor you'll be the primary customer point ofcontact for the business taking inbound calls and meeting customers who "drop in" to the office, dealing with all manner of customer queries, policy changes and claims processing **As aCustomer Service Advisor your responsibilities will include**: - Review and advise customers on insurance requirements - Acquire and maintain knowledge of the insurance products and Product Licences - Administer client instructions to meet compliance standards including processing and dispatch of documentation within required timeframes and quality standards - Deal with insurance claims within authority levels and in accordance with claims standards - Implement customer money collection to meet key financial requirements and the company credit control policy - To develop and sustain effective working relationships with customers and colleagues - To comply with all applicable sections of the General Insurance Compliance Manual, Claims Guide and local agency procedures - Identify and initiate cross-selling opportunities/activities - To perform other duties requested by your Line Manager **You'll be the perfect match for this client if you**: - Previous Customer Service experience - An interest/experience in insurance - Excellent organisation and time management skills - Ability to manage own workload - Good IT skills especially Microsoft Office Outlook, Work & Excel - Great communication skills and a good telephone manner - Willingness to learn new skills - Be able to problem solve and use own initiative whilst demonstrating attributes of honesty, integrity, due care, skill and diligence **Next steps**: Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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