Individual Commissioning Administration Co-ordinator

An exciting opportunity has arisen for an individual to join the Individual Commissioning Team as an Administration Co-Ordinator to provide valuable support to our team. We are looking for a motivated and dedicated individual who is driven by a passion for delivering high quality services for our patients.
You will need to be a self-motivated individual who is able to work using your own initiative as well as part of a fast-paced team. You will need to be able to prioritise work and understand the importance of tasks being completed within a timely manner, as well as supporting peers within the team.
A high degree of accuracy and attention to detail is essential along with excellent organisational skills and advanced Microsoft Office skills including Microsoft teams.
You will have excellent communication skills and will have the ability to adapt to changes, as the team continues to grow and improve services.
**The main duties of this role would include**:
Processing referrals
Data input into patient management system
Sending letters and dealing with incoming post
Minute taking
Supervising other members of the team
Bookings appointments and meetings
Providing administrative support to the Individual Commissioning Team
The Individual Commissioning Team is responsible for assessment, commissioning and case management for individuals with complex health needs, including NHS Continuing Healthcare, NHS Funded Nursing Care, Mental Health Act and subsequent aftercare, hospital discharge and end of life care. All roles within the team offer opportunity to make a positive difference to the lives and experiences of those who access our services.
We are a fast paced team who work hard to deliver a high quality service to our patients. Our team is made up of Administrators, Nurses and Managers who work together in a collaborative and supportive way. The Team work in a hybrid way with some Office and Home working but we do come together for Team Meetings and Away days.
We work closely with other organisations within our area such as Local Authorities and NHS Trust's, as well as other teams within the ICB.
We offer on the job training and support including a full induction to the role.
Job Summary
- The postholder will be accountable to the Associate Director - Individual Commissioning and responsible to the Assessment Co-ordinator. They will be responsible for ensuring an effective administration and assessment process for all Individual Commissioning assessments.
- The postholder will work alongside other Administration Co-ordinators and supervise the Individual Commissioning/CHC Administrator(s).
- The postholder will assist with ensuring assessment arrangement and compliance with all local, regional and national performance monitoring standards and ensure that assessments are arranged in a timely manner.
- The postholder will be responsible for ensuring they use appropriate electronic and manual systems to ensure the team accurately record information and maintain the patient management systems data integrity. These systems will support the team in delivering a high-quality service to patients and users and in supplying accurate timely information in regard to delivering against activity, outcome and financial targets.
- The postholder will ensure that an effective administration and business support function is maintained and that all tasks are undertaken in a timely manner.

Key Responsibilities
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Key Working Relationships
- Individual Commissioning management team
- Individual Commissioning team members
- Safeguarding teams
- Local Authority
- Service users and relatives
- Solicitors and other legal representatives
- Care providers from all sectors
- NHS STW colleagues
- Educational establishments
- Finance team
- Commissioning team (this list is not exhaustive)

**Responsibilities**:
Communication & Relationships Skills
- To confirm care cases, including overseeing/managing the screening of cases for presentation at panel, checking all the documents and relevant papers are properly completed and signed by the referrer and provide summary for panel members and record panel discussions and decision.
- To provide clear verbal and written feedback to the referrer, patient/family member and external provider regarding panel outcome.
- To deal tactfully and sensitively with telephone enquiries received from members of the public and health professionals.
- To provide clear information on the progress of cases in response to enquiries from families, referrers and other staff regarding continuing care cases; ensuring excellent liaison with releva