Sales Advisor

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**osition: Sales Advisor (16 hours per week). L**

**ocation: Samsonite Store, Bicester Village, 1**12 Pingle Dr, Bicester OX26 6EU A**

**vailability: As soon as possible
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**ob Purpose: O**
- ffer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. A
- ssist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. P

**rincipal Accountabilities: C**

**ustomer Service/Sales O**
- ffer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. I
- ntroduce selling benefits and various features of merchandise range. M
- aximise sales through detailed product knowledge and add on sales B
- e knowledgeable about store layout, products and stock availability. D
- eal with customers in a cheerful, polite and efficient way, always considering their needs. H
- andle customer complaints and phone queries tactfully in line with Company Policy. P
- rocess transactions in an efficient and professional manner always adhering to Company Procedures. B
- e fully aware of Samsonite after sales service, Supplier’s warranties and areas covered. M
- aintain awareness of sales promotions, incentives and product brochures B
- e aware of all sales figures, targets and commission on a daily/weekly/period basis. S

**tock/Merchandising P**
- rocess deliveries and communicate any discrepancies under and over in an efficient manner. E
- nsure backup stock and stockrooms are kept in order. B
- e knowledgeable of all products (current and new) and selling benefits. A
- ssist in layouts and maintenance of merchandising and internal displays. R
- ead and action relevant Head Office communication A
- ssist in stock counts as directed by Store Manager. S

**ecurity T**
- o ensure that any security issues are acted upon where possible and reported to Management. T
- o remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. H

**ouse Keeping M**
- aintain high standards at all times within the branch. E
- nsure that cleaning is carried out daily and look after all fixtures, fittings and stock O

**perations /Administrative Duties H**
- andle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. E
- nsure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. O
- pen and close the store following Company Procedures. C
- arry out stock and personnel administration as directed by Management. A

**ttendance T**
- o report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. I
- f absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. I
- f employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. A
- ny LOSS of business time must be made up and discussed with manager. T
- o attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. T
- o adhere to company attendance policy A

**ppearance M**
- aintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. H

**ealth & Safety E**
- nsure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. B
- e knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. A

**dditional Responsibilities**T