Account Coordinator

Are you hoping to join a business that offer a genuine ‘people first’ culture?

Here at Chubb Fire & Security we have an opportunity for a **Client Account Coordinator/Administrator** to join our Customer Excellence Teams based in **Blackburn (BB1 2PR)** on a full time, permanent basis.

**About Us, Our Culture & What We Can Offer You**

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things Our commitment to our people is to continually develop and innovate so that we grow together as your career unfolds. As part of the global API Group, we join a family of organisations where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

**SALARY**: Up to £24,000 per annum (DOE)
- 25 days holiday, plus bank holidays
- Free Onsite Parking
- Cycle to Work Scheme
- Online GP Appointments
- Employee Referral Scheme (£1000)
- Company Pension Scheme
- Life Assurance (4 x Basic Salary)
- Free Mortgage Advice
- Employee Scholarship Scheme
- A Central Benefits Platform offering a wide variety discounts
- Health & Wellbeing Resources
- Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

**What You'll Be Doing As An Account Coordinator**

The main goal of this role is to work closely with a dedicated Account Manager to assist with the day-to-day management of a number of designated key corporate customer accounts to ensure all customer needs are dealt with in a professional, efficient and cost-effective manner whilst always achieving total customer satisfaction.
- Take responsibility for the day-to-day management of the key customers including intelligent decision making
- Work closely with several Account Directors to manage day to day client expectations
- Pro-active management of outstanding jobs - order, service and callouts
- Build professional business relationships with designated customer including courtesy communication
- Management of visit reports and quotations
- Resolution of customer disputes including liaison with other areas of the business as necessary
- Preparation and submission of weekly/monthly/annually KPI information
- Organisation and prioritise of own workload

**Working Hours**: 37.5 hours per week | Monday to Friday 9.00am-5.00pm | Office Based

**What We Would Like You To Bring**:
You will be an exceptional Administrator with a passion for delivering outstanding customer service. Ideally you will have a background in coordinating / supporting volume or national customer accounts, or have worked within an account management environment. You’ll be:

- **A natural communicator**, with an ability to build rapport with our customers and your colleagues
- **Solution focused**- Strive to understand and resolve potential issues whilst working to SLA’s/Deadlines
- **Solid IT literacy**- Including strong, demonstratable Excel skills, you will be responsible for producing reports
- **Prioritise workloads & multitask effectively**- You’ll be working with a number of customers at any one time

**Chubb - A place where you can lead your career**

**Job Types**: Full-time, Permanent

Pay: Up to £24,000.00 per year

**Benefits**:

- Casual dress
- Childcare
- Company pension
- Cycle to work scheme
- Financial planning services
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Store discount
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- What is your current, or most recent job title?
- What are your salary expectations for your next position?
- Are you open to discussing other similar opportunities with us in Blackburn?
- Some of our roles require strong Excel skills. How would you rate your Excel skills?

Work authorisation:

- United Kingdom (required)

Work Location: In person