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Customer Success Executive

2 weeks ago

Lincoln, United Kingdom PageTiger Full time

**Office-based role ***

**About Us**

At PageTiger, we’re not just another SaaS company—we’re a leader in the digital communication space, providing businesses with a cutting-edge solution for creating interactive, people-centred digital content. Our platform is purpose-built for HR, Communications, and L&D teams. Whether it's internal or external communications, recruitment packs, sales presentations, or training materials, our platform bridges geographical gaps, supercharges engagement, and creates unforgettable immersive experiences that captivate, inform, and inspire.

Our customer base includes some of the world’s leading names in banking, pharmaceuticals, retail, construction, and manufacturing, including Rolls Royce, Macmillan and Coca-Cola with new and exciting clients joining us every day.

**About the Role**

As a Customer Success Executive at PageTiger, you’ll be integral to ensuring our clients maximize the value of our platform from their very first interaction. You’ll support a diverse range of customers, helping them navigate our platform, resolve issues, and leverage its full potential to meet their communication and engagement goals.

You’ll be responsible for providing exceptional service from day one, ensuring that both new and existing customers feel supported and valued throughout their journey with us. Your role will involve daily interaction with clients, troubleshooting issues, and identifying opportunities to enhance their experience with our product.

This role offers an exciting opportunity to contribute to PageTiger’s mission of being a customer-centric organization. You’ll work closely with our Customer Success Managers, Product Development, and Sales teams to ensure our customers’ needs are met, and that they experience real, measurable success with our platform.

**Key Responsibilities**
- **Client Onboarding**: Assist with onboarding new clients, ensuring they understand the platform and are set up for success.
- **Relationship Building**: Cultivate strong relationships with customers, gaining a deep understanding of their needs and ensuring they feel valued.
- **Process Improvement**:Work closely with the Customer Success team to identify and implement improvements in our processes, enhancing customer experience.
- **Product Expertise**:Become an expert on the PageTiger platform, using this knowledge to help customers maximize their ROI.
- **Feedback Loop**: Communicate customer feedback to the Product Development team, contributing to ongoing improvements and updates.

**Skills/Experience Required**
- **Customer-Facing Experience**:Previous experience in a customer-facing role, with a proven track record of delivering excellent service.
- **Technical Aptitude**: Ability to quickly learn and adapt to new software and technologies.
- **Communication Skills**: Exceptional written and verbal communication skills, with the ability to clearly convey information to customers.
- **Problem-Solving**:Creative and analytical problem-solving skills, with a focus on finding solutions that benefit both the customer and the business.
- **Team Collaboration**: A strong team player who is willing to collaborate across departments to meet customer needs.
- **Organizational Skills**: Ability to manage multiple tasks and priorities effectively.
- **Growth Mindset**:A proactive learner who is eager to develop and grow within the role.

**Technical / Professional Qualifications**:

- **Education**: Bachelor’s degree or equivalent experience.
- **Software Experience**: Familiarity with CRM systems and customer support tools is a plus.

**Remuneration**

£30,000 - £40,000 per year, dependent on experience.

**Key Benefits**
- Exciting, Fun, Relaxed Working Environment: Join a team that values creativity, collaboration, and fun.
- Ultra-Modern City Centre Offices: Enjoy working in a state-of-the-art office with sit/stand desks and private meeting rooms.
- Career Development Opportunities: We support your growth with opportunities for progression in a rapidly growing company.
- Hybrid Working: Work from home up to 2 days per week.
- Perks: Well-stocked cupboards, fridge, fruit bowls, company bar, and regular social events.
- Private Medical Insurance: Access to comprehensive health coverage.
- Cycle to Work Scheme: Support for healthier, more sustainable commuting options.

**About Us**

Our success is built on an incredible company culture that champions collaboration, creativity, and career growth. Our modern, open-plan offices in the heart of Lincoln are equipped with state-of-the-art tech, easy access to private meeting rooms, and a communal social space where our team can connect over complimentary drinks, meals, and snacks. We offer hybrid working, regular social events, and career development & progression paths, creating an environment that ensures you’ll thrive from day one.

If you’re passionate about delivering exceptional customer experiences and want to be p