Technical Support Officer

2 weeks ago

Eastbourne, United Kingdom Gardners Full time

Are you interested in taking on a new role where you can see results?

An exciting opportunity has been created to play a key role in our dynamic and expanding company, assisting in the day-to-day responsibility for our digital and data processes for a Technical Support role within our Digital Services team.

Reporting to the Digital & I.T. Services Manager, the Digital Services department is a small team responsible for the day-to-day management, operations and support of our eBook and eAudio content and services to publishers and customers around the globe.
- As a new member to this growing team, you will be providing first and second line technical support for our digital products, technical services, and data feeds, to trade customers, publishers, consumers, and other departments.
- This includes managing the systems and processes that validate and import new digital content, and liaison with the 8500 publishers who do supply us.
- You will also be monitoring and maintaining our digital catalogue and database, ensuring that new and updated content is available for sale in a timely manner.
- Our digital content sales continue to increase, and to ensure continued growth supporting our sales team in maintaining customer relationships is pivotal.

This is a full-time position.
- Excellent communication and negotiating skills.
- A background in I.T. support
- Some experience with eBooks, Audio Books, and other digital media products
- Familiarity with current mobile devices
- Experience with xml, csv, and other data file types.
- Scheduling and project management experience.
- Enthusiasm and demonstrate a willingness to learn new skills.

**About Gardners**

Gardners is one of the world's largest wholesalers of physical and digital English language books, as well as gifts and stationery.

Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.

Our departments and teams' combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service.

At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£35,000.00 per year

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Transport links

Schedule:

- Monday to Friday

Application question(s):

- Can you confirm you are able to easily make regular trips to our Eastbourne office?
- Could you confirm you are eligible to work in the UK?

Work Location: Hybrid remote in Eastbourne

Reference ID: TechnicalSupportOffice/DigitalServices0524

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