Reader Invigilation Officer X 2

**Details**:
**Reference number**:

- 384949

**Salary**:

- £26,004
- A Civil Service Pension with an employer contribution of 28.97%

**Job grade**:

- Administrative Officer

**Contract type**:

- Permanent

**Business area**:

- TNA - Government - Document Services

**Type of role**:

- Operational Delivery

**Working pattern**:

- Full-time

**Number of jobs available**:

- 2

Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- London, London (region), TW9 4DU

About the job

**Job summary**:
We are looking for someone with a recognised security qualification and a passion to work in a security and invigilation role.

The National Archives is the archive for England, Wales and the United Kingdom. It holds documents ranging from the Domesday Book, Magna Carta and similar iconic records and artefacts to modern government records that have been selected for permanent preservation.

The Document Services Department (DSD) is responsible for the First Point of Customer Contact (FPOCC), document storage and production, and invigilation of The National Archives collection. The collection currently exceeds 11 million documents and expands each year.

As part of the Reader Invigilation Team, your first responsibility is as custodians of the collection, ensuring their preservation and security but you will also serve a vital role in helping all of our Readers make the most of their visit.

On any given day the job holder will undertake varied duties within the Reading Room environment, such as managing the entrance points for the Document Reading Room and the Map and Large Document Reading Room, monitoring CCTV and undertaking security patrols of the designated areas.

**Job description**:

- Full Job Description attached - see below.

**Person specification**:
As a custodian of the collection, this person will be a team player with outstanding interpersonal skills, the ability to stay calm under pressure and have experience of delivering excellent customer service. You will also be a highly motivated, adaptable, and well organised individual, with a diligent and methodical approach. Working collaboratively with the Front of House Team, you will be working in a busy environment and will also act as an ambassador for The National Archives when welcoming visitors and users of our services.

The working pattern for a full-time position is Tuesday - Saturday to include Tuesday/Thursday 10:50-19:02 roster.

Join us here in beautiful Kew, just 10 minutes’ walk from the Overground and Underground stations, and you can expect an excellent range of benefits. They include a pension as well as discounts with local businesses (e.g. beauty salons and bars). We also offer wellbeing resources (e.g. on-site therapists) and have an on-site gym, restaurant, shop and staff bar.

**How to apply**:
You will be asked to provide details of your work experience and write a personal statement, not exceeding 1200 words. In your statement please explain, using examples, how you meet the essential criteria below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.

Essential criteria:

- A recognised security qualification; SIA CCTV Operator
- Previous experience in a customer facing role dealing directly with the public.
- Excellent face to face communication; including influencing, negotiating and people engagement skills.
- Able to remain calm when under pressure or in a difficult situation.
- Ability to work as part of team, as well as independently.
- Basic IT skills with a working knowledge of the range of MS office packages and knowledge of electronic security systems and CCTV
- To be physically fit with good eyesight and an attention to detail; corrected vision (glasses or contact lenses) are acceptable.

**Benefits**:

- Alongside your salary of £26,004, The National Archives contributes £7,533 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Generous benefits package, including pension, sports and social club facilities, onsite gym, discounted rates at our on-site cafe and opportunities for training and development.

Things you need to know

**Selection process details**:
Reasonable adjustments:
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

Feedback will only be provided if you attend an interview or assessment.

**Security**:

- People working with government assets must complete baseline personnel security standard (opens in new window) checks.

**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- n