Receptionist

5 days ago

BurtonOnTrent, United Kingdom Hoar Cross Hall - Reception Full time

**Receptionist**

**Location**:
Hoar Cross Hall, Burton-on-Trent. DE13 8QS

**‘WelcomeMay all who enter as guests, leave as **friends’**

Are you passionate about people? Maybe you’re the host of your family, always on hand to make sure your guests have everything they need to put their feet up and relax? If so, we have the job for you.

As part of our reception team, you will play a critical role in creating the best first and last impression, from booking reservations, to welcoming on arrival through to waving our guests off at the end of the day delivering an experience that brings them back again and again.

**Our Purpose**

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

**Why Join Us**:

- Work in a stunning, historic estate with a commitment to excellence in hospitality.
- Competitive Rate of Pay.
- Complimentary use of the leisure and spa facilities.
- Free lunch from our staff canteen.
- Complimentary Spa Day at Eden Hall on work anniversaries.
- Employee Benefits Program.
- Free Parking.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Excellent Induction and training programme.
- Opportunities for professional development and career advancement.

**Role Specification**:

- Answer all phone calls professionally, efficiently, and in a friendly manner.
- Maintain a polite and thorough demeanour, ensuring all relevant information is received and provided to guests.
- Follow procedures accurately and have a comprehensive understanding of the hotel's and spa's facilities, policies, and procedures.
- Effectively sell packages and additional treatments to guests.
- Perform general administrative tasks to assist in the efficient day-to-day running of the hotel and spa.

**Your skills and expertise**:

- Excellent communication and interpersonal skills.
- Strong understanding of hotel and spa facilities and services.
- Ability to follow procedures and maintain accuracy in information provided.
- Sales-oriented mindset with the ability to upsell and promote additional services.

**Further Information**:

- 23.5 hours per week
- 3 days out of 7 per week
- Fixed-Term contract covering for Maternity. Opportunity for permanent role to be assessed at the end of the cover period.
- ** Note**: Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.

**_ People say you can’t choose your family, well we choose you to be part of ours._**

INDFOH

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