Customer Welcome Host

6 days ago

Derby, United Kingdom East Midlands Railway Full time

We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers, doing the right thing** and delivering easier journeys every day. With over 2,300 employees, our people are the reason we are so successful, and our Customer Service team make a crucial contribution to this. Six times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We have an exciting opportunity to join **#TeamEMR's talent pool **at Derby as a** Customer Welcome Host**

Our Customer Welcome Hosts are based at our gatelines; ensuring customers are travelling on the correct ticket.

Key responsibilities of the role include;
- Greeting customers at the gate and directing them to where they're going
- Checking customer train tickets as they pass through the gate
- Delivering outstanding levels of service to our customers, always
- Providing customers with advice and guidance as necessary
- Supporting on the platform when required to assist passengers

As a Customer Welcome Host, you will be required to work shifts, including some evenings and weekends.

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