Customer Service Team Leader
7 days ago
Immediate start
- Prestigious company
**About Our Client**:
Our client is a leading company within its industry. This company is well known for its commitment to providing high-quality services to its vast customer base. They employ over 5000 employees globally and pride themselves in their innovative solutions and customer-centric approach.
- Leading and managing the customer service team.
- Developing and implementing customer service policies and procedures.
- Ensuring customer queries are resolved in a timely and satisfactory manner.
- Training team members and monitoring their performance.
- Providing constructive feedback to enhance performance.
- Liaising with other departments to ensure customer satisfaction.
- Generating reports on team performance and customer feedback.
- Participating in meetings and contributing to company strategy and policy-making.
**The Successful Applicant**:
A successful Customer Service Team Leader should have:
- Proven leadership skills.
- A customer-centric mindset.
- Strong interpersonal and communication skills.
- The ability to handle pressure and challenging situations.
- A problem-solving attitude.
- Excellent organisational skills.
- A degree in Business Administration or relevant field is desirable but not essential.
**What's on Offer**:
- A competitive salary in the range of £28,000 - £34,000 per annum.
- A chance to work in a supportive and friendly work environment.
- Opportunities for career development and progression.
- The joy of making a difference in the customer service team and contributing to the company's success.
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