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Global Spare Parts Technical Advisor
2 weeks ago
**Spare Parts Tech Advisor - Location Co. Monaghan**
**Working Hours**: Monday - Friday (39 Hour Working Week)
**Principal Purpose**: To advise dealers on their parts requests and supply update to date quotations and parts support pertaining to same,
**Requirements**:
- 2-3 years’ experience in a similar role, primarily dealt in spare part for machinery.
- Experience in the Material Handling/Forklift industry is ideal but a similar industry such is industrial/agricultural/automotive may also be suitable.
- The ability to read and understand parts illustrations and technical data is essential.
- Excellent customer service and telephone skills.
- Fluent English is essential.
**Principal Accountabilities**
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitors.
- Acquire a thorough understanding of customer’s needs and requirements
- Acquire a thorough understanding of products and services
- Take phone calls from our Global dealers/customer, translate their requirement for parts into part numbers which can be inputted into our computer system
- Entering all required data for quotations onto the company system
- For new products, assess each product and order the appropriate parts to ensure first class after sales service can be delivered.
- Serve as the link of communication between key customers and internal teams
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Acknowledge and following up within 24 hours on enquiries and sending out information to the customer.
- Challenging any objections with a view to the customer being satisfied with customer service.
- Maintain professional and technical knowledge by attending training workshops where possible
- Working as part of a team to accomplishing related results as needed
- Attending team meetings and sharing best practice with colleagues
- Confidentiality is required in relation to all customers details and suppliers’ details. Under no circumstance is any third party to receive any information relating to customers or suppliers’ details.
- In addition to the duties and responsibilities listed above, the Parts Technical Advisor may be required to perform other duties as deemed reasonable and necessary
**Industry**
- Material Handling
- Logistics & Supply Chain
**Employment Type**
Full-time
**Job Functions**
- Part Identification
- Business Development
- Customer Service
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Gym membership
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
- Overtime