Customer Support Assistant

**About Aesthetic Nurse Software**

Aesthetic Nurse Software is a leading SaaS (Software as a Service) platform in the medical aesthetics industry, supporting over 2,500 clinics run by nurses, doctors, and dentists. We support nurses, doctors, and dentists running their own aesthetics businesses with everything they need to succeed - from digital consent forms and secure patient notes to online bookings, payments, and marketing tools.

We make life easier for small business owners, helping them thrive with an all-in-one solution. To do that, we’re looking for a Customer Support Assistant to join our growing team and help us deliver outstanding service every step of the way.

**The Role**

We’re looking for a personable and organised **Customer Support Assistant** to help our clients feel supported and confident using Aesthetic Nurse Software. You’ll be the first point of contact for clients, responding to queries, troubleshooting issues, and guiding them through key features of the platform.

Your role will be central to building trust, encouraging long-term customer success, and ensuring our clients see real value in the software. Strong communication, problem-solving skills, and a customer-first approach will be crucial.

**Key Responsibilities**
- Guide clients through setting up key features and ensure they understand how to get the most out of ANS
- Provide support to team members with admin tasks when required
- Make outbound calls to clients regarding ongoing queries or issues
- Troubleshoot issues and escalate technical problems to our development team when needed
- Proactively follow up with clients to make sure they feel confident and supported with the software
- Build strong, trusted relationships with our clients to encourage loyalty and satisfaction
- Become a product expert on Aesthetic Nurse Software
- Capture feedback and share insights with the wider team to help us continuously improve
- Maintain accurate and detailed records of client interactions in our CRM system.

**What We’re Looking For**
- A customer-first mindset - always aiming for the best outcome for our users
- Patience, empathy, and adaptability to suit different customer needs
- A natural communicator who enjoys building relationships and making customers feel valued
- Strong listening and communication skills, both written and verbal, with the ability to ask the right questions and understand customer challenges
- Confident in handling challenges and providing reassurance to customers when resolving issues.
- Self-motivated and proactive, with the confidence to take ownership of your work
- Effective time management and the ability to prioritise multiple tasks
- Tech-savvy and comfortable learning new software quickly
- A team player who can collaborate effectively with Sales, Support, and Product teams.

**Experience**
- At least 2 years’ experience in a customer support or customer success role
- An interest in SaaS or technology (desirable but not essential)
- Background or knowledge of the aesthetics, health, or beauty industry is a bonus
- Familiarity with CRM software and customer management tools (desirable)

**What We Offer**
- Competitive salary starting from £26k
- Smart casual dress code and a modern, creative office space.
- Paid holidays and onsite parking.
- Opportunities for future career growth and development.
- Comprehensive training programme for systems, products & approach.

If you’re passionate about customer success and want to be part of a fast-growing SaaS company making a difference in the medical aesthetics industry, we’d love to hear from you

Pay: £26,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Ability to commute/relocate:

- Birmingham B46 1JA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What interests you about this role?

**Experience**:

- Customer support: 2 years (required)
- SaaS: 2 years (preferred)

Work Location: In person