Kiosk Supervisor

**Kiosk Supervisor - YO Kiosk**

**Hourly Rate: £11.50 per hour**

**Become a YO pro and pioneer our new concept, bringing restaurant quality sushi and sensational street food to a supermarket near you.**

As part of our Kiosk team, you'll enjoy:

- Fantastic working hours with **no late nights**:

- Power your shift with full choice of **free YO food** on your **paid break**:

- Opportunity to grow with YO **we will pay for you to achieve professional qualifications** (up to Degree level) whilst you work
- **Brilliant support** services designed to enhance your physical, mental and financial wellbeing
- Bespoke reward platform including access to **retail, cinema & gym discounts**:

- **50% off your food** every time you dine with us for you and 3 friends
- Our business is expanding meaning we can offer **you job security** and the opportunity to grow your career alongside us
- Contribute towards our **award-winning sustainability initiatives** that delivers progress against 9 UN sustainability goals

Key Responsibilities:

- Responsible for supporting the multi-site/cluster manager with the daily operation of the kiosk including the whole shift in the absence of the manager overseeing food prep and service standards
- You will manage stock and ordering to ensure you and the team hit production and waste targets
- You will ensure budget is hit by managing labour and food costs as well as gross sales to achieve profit
- Lead consistent standards and analyse profit performance
- Drive standards and lead team to achieve high levels of customer service
- Know and understand what it means to deliver amazing service
- Create an engaged team with a culture of team work and support
- Work closely with the manager to assess teams skills and knowledge gaps to help build and maintain a high performing team
- Train team in a supportive and motivating manner providinig constructive feedback
- Drive systems through coaching and spot checking and be a role model
- Maintain high standards of cleanliness and organisation
- Promote a safe and healthy working environment by leading by example and report any issues
- Achieve a level of service through constant monitoring of brand standards
- Support teams opening and closing locations and provide leadership during operating hours - be flexible to support other kiosks when needed
- Support and cover an emergency shift when needed

Key Behaviours:

- Here at YO we are food fanaticsYou must share our passion for pan-Asian flavours
- You must have a keen eye for standards and strive to always deliver the best quality food and service and results
- You should have an eye for detail and deliver consistent standards
- You should be personable with a 'can do' attitude
- You will be a strong team player and willing to lend a hand where needed
- You will be reliable and visible in your kiosk at the start of your shift
- You will have excellent communication and attendance and follow our absence policy ensuring you are available to work when required

Key Experience:

- Must have some leadership experience in a similar environment with the knowledge and confidence to deliver consistently high standards in food quality and business targets
- You will understand what it means to deliver amazing customer service

**Ready To Roll?**

In your previous life you may have been a FOH/BOH Team Leader, Supervisor, CDP, Junior Sous Chef, Crew Member, Sous Chef, Deputy Manager.......

At YO we don't believe in a FOH / BOH divide, we are one Squad. Become a Kiosk Supervisor today and bring people together to celebrate **better food for everyone the Japanese way.**

NSO