Traffic Dispatcher

Traffic dispatcher

**Location**: Heathrow airport

**Department**: Ground Operations

**Company**: GH London Ground Handling Services Ltd

**Reports to**: OPS Manager

**Salary range**:£36,000 to £43,000 per annum

**About GH London Ground Handling Services Ltd**

GH London Ground Handling Services Ltd is a trusted provider of professional ground handling services at London’s major airports. With a focus on operational excellence, safety, and customer satisfaction, we deliver world-class support to airlines and passengers, ensuring a seamless airport experience.

**Key Responsibilities**

Reporting to the Operations Manager, the responsibilities include planning and implementing load control activities based on the operational requirements outlined. Responsible for the Load Control Operations and followed by the quality audit duties of Dispatchers, the role involves giving assistance to crews, customers, third party contractors, stake holders, airport authority and colleagues, a traffic dispatcher must have initiative and resilience. Reporting any irregularities directly to the Operations Manager where necessary to ensure a high level of customer service is provided.
- Manage day to day Load Control of flights as per operational requirements, ensuring disruption is considered.
- Liaising with customers and dissemination of information regarding arriving and departing flights.
- Ensure all Load Control duties outlined & airline operational requirements are met such as requesting flight plans, movement/delay messages are sent, airline systems are updated and referred to and monitoring progress of live flights is undertaken.
- Involved in staff Coaching and Mentoring.
- Be a strong leader with excellent interpersonal and motivational skills, with the ability to assert authority, when necessary, whilst maintaining good relations.
- Manage delays incurred by the Company and occurrences are reported to the Operations Senior Supervisor.
- Liaise with Airline Customers, Airport Authorities and 3rd Party contractors.
- Ensure appropriate and accurate reporting of all accidents incurred.
- Ensure all staff fully comply with Company Safety & Security Policies and the Company Policies.
- Ensure safety is never compromised whilst fully complying with The Health & Safety at Work Act 1984 and Revisions.
- Be highly self-motivated, in possession of good communication skills and the ability, to prioritise tasks whilst also organising & co-ordinating the tasks of the team.
- Be capable of working in a pressurised environment with tight deadlines. Be able to be flexible at all times and adapt different working practices and changes.
- Be organised and strictly Adhere to the Check List to ensure smooth Operation.
- Hold a FULL UK Drivers License.
- Any other reasonable duties.

**Teamwork and Communication**
- Collaborate with team members to ensure smooth and efficient operations.
- Communicate effectively with other departments to meet operational / organisational deadlines.

The above responsibilities are not exhaustive, and you will be expected to adhere to any reasonable management request.

**Safety, Security and Compliance**

All employees have an obligation and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with managers & supervisors in order to allow them to perform or comply with any legal requirements imposed on Gh London.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
- Inform their managers/supervisors of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager/supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand GH London's health and safety policy.
- Attend training courses as may be arranged by Gh London.

**What We Offer**
- Employee Assistance Programme with 24hour access to trained counsellors & wellbeing initiatives
- Overtime available (but not always guaranteed) to enhance pay
- Competitive salary
- Full training and certification for airport operations and equipment use.
- Opportunities for career growth within GH London Ground Handling Services Ltd.
- A dynamic and collaborative working environment.
- Death in Service benefit of up to 3x annual salary
- Subsidised parking at designated staff car parks

Pay: £36,000.00-£43,000.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime

**Experience**:

- Logistic