Gp Receptionist

Hours are on a rota basis, shift pattern
- 8am-1pm (need to be at the surgery for 7,45am)

8.30am-1.30pm

1.30pm-6.30pm

Late Shifts 1.30pm-7.30pm sometimes a bit later only 1 a month.

Rota is the same pattern every 4 weeks.

Cover is needed for sickness and holiday, so additional hours are required on an ad-hoc basis.

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

Experience of administrative duties

Experience of working in a health care setting

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Administration duties included repeat prescriptions, scanning of medical letters/information, familiarity with the clinical system and a range of ‘tasks’ from clinical team, and managing enquiries received via the generic surgery mailbox. The reception team work on a rotational basis of the roles during the week.

**CARE NAVIGATION (2020)**

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices MDT.

The care navigator will complete a template according to the service/appointment noted
All staff to have adequate knowledge and training in order to fulfil the role.

**Qualities**

Caring and kind

Cheerful and friendly

Willing to be hands-on with patients

Able to follow instructions and procedures

Able to work in a team but use their own initiative

**Care Navigation (wef Jan 2020)**

Embrace the Care Navigation process and keep abreast of changes and new services as and when they are available.

Ensure patient medical records are updated in accordance with Care Navigation Process.

**Qualifications**

**Essential**

Educated to GCSE level or equivalent

**Desirable**

GCSE Mathematics & English (C or above)

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

**Experience**

**Essential**

Experience of working with the general public

**Desirable**

Experience of administrative duties

Experience of working in a health care setting

**Skills**

Excellent communication skills (written and oral)

Strong IT skills

Clear, polite telephone manner

Competent in the use of Office and Outlook

EMIS user skills

Effective time management (Planning & Organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving & analytical skills

Ability to follow policy and procedure

**Personal Qualities**

Polite and confident

Flexible and cooperative

Motivated

Forward thinker

High levels of integrity and loyalty

Sensitive and empathetic in distressing situations

Ability to work under pressure

**Other requirements**

Flexibility to work outside of core office hours

Disclosure Barring Service (DBS) check

**Job Types**: Part-time, Permanent

**Salary**: Up to £9.80 per hour

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime

COVID-19 considerations:
Face masks are optional for staff and patients.

Ability to commute/relocate:

- Hornchurch, RM12 5HX: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 3 years (required)
- receptionist: 2 years (preferred)

**Language**:

- english (required)

Work Location: One location