Customer Service Agent

2 weeks ago


North West London, United Kingdom First Call Contract Services Ltd Full time

First Call Contract Services are looking for customer service representatives for the largest prop hire company in Europe. Our client has a huge inventory of furniture, decorations, props and other items which they hire to television, film, theatre and advertising companies.

**Key responsibilities/tasks**:

- Book out and cost props for each individual customer/client as required
- Assist customers with any needs or queries they have.
- Liaise with packing staff to ensure jobs are packed in readiness for collection
- Retain details of the jobs in order to assist staff and customers with any further queries

**Qualifications and Education Requirements**:

- Minimum GCSE’s English and Maths (or equivalent)
- High School Education or equivalent attained outside of the UK

**Essential skills**:

- Good command of the English language
- Excellent organisational skills, and a professional customer service manner
- Able to work under pressure and meet deadlines
- Computer literate (word and excel needed)

We also require the desire to learn - we are a colourful warehouse with many interesting things that some people may never have seen or heard of before

The hours are Monday to Friday, 08.00 - 17.00, with an hour for lunch.

This is a temp to perm role, with an annual salary or £30,000 - £35,000 per annum depending on experience, with an additional bonus of up to £5,000 achievable.



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