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Application Support Analyst

2 weeks ago

London, United Kingdom Brightred Resourcing Ltd Full time

Working from our head office the Application Support Analyst will provide support in line with ITL best practice. Assisting with change requests, liaising with 3rd parties the Application Support Analyst will demonstrate the following skills:

- Demonstrable experience of business analysis, ie gathering requirements, designing, testing and supporting EAM (or any enterprise software)
- Skills in Microsoft office (Word, Excel, PowerPoint, Outlook, etc.)
- Desirable skills include: SQL, PowerShell, Selenium for automated testing

The day to day duties for the Application Support Analyst are as follows:

- Verify and reproduce system operational and diagnosing issues
- Application Testing
- Problem Management techniques identify and fix underlying root causes.

The ideal Applications Support Analyst will:

- Ideally have a Service Management qualification (e.g. ITIL Foundation)
- Ability to work under mínimal supervision, independently
- Ability to multitask and to prioritize workload under tight deadlines
- Must be detailed oriented
- Possess and demonstrate excellent organizational, interpersonal, facilitation, oral and written communication skills.
- Excellent English language skills
- Ideally be degree educated