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Honda Technical Support Specialist
2 weeks ago
**Motorcycle Technical Support Engineer**
**Up to £40,000 per year**
**40 Hours per week**
**Permanent**
**Remote with National Travel**
**Are you a Diagnostic Motorcycle technician looking for a new challenge?**
**MSX International has the job for you**
MSX International is looking for a Motorcycle Technical Support Engineer to support the Motorcycle & All-Terrain Vehicle (ATV) networks nationally with complex technical issues and diagnosis and repair, and to coach on technical processes to help improve dealers first time fix.
**The Role**
In this field-based role, the Motorcycle Technical Support Engineer will work remotely and visit dealers to help with complex technical cases and support dealers with ongoing technical support through the Dealer Support Programme.
The Motorcycle Technical Support Engineer will liaise directly with the UK Customer Relations Team to assist with any inspections and dealer visits to help resolve complex customer cases, and provide technical information remotely to help resolve customer concerns.
Responsibilities include:
- Investigate dealer enquiries and resolve issues by drawing out information from dealers and coaching them through the process
- Highlight dealers through high contacts or repair issues to the Dealer Support programme and carry out onsite training and support
- Carry out training at dealers on Honda processes and procedures for technical and warranty
- Complete dealer visit reports after each onsite visit to demonstrate the activity, outcome and agreed actions
- Compile technical reports to assist internal teams in resolving customer issues or on request from Factory/Honda Motor Europe Technical
- To gather ad-hoc parts for Collection to support Japan and QIC (Quality Investigation Committee) reporting
- Support the Level 3 Customer Relations team with technical information
- Highlight any trends in technical issues that the network are experiencing and feedback to Head Office with data insight, reports and verbatim feedback
- Identify Level 3 TESS (Technical Support System) cases that will require onsite support at dealers and remote support as and when required.
- Coach Honda technicians through complex diagnosis and repair to facilitate faster repair times
- Liaise directly with European Dealer Technical Service teams for any cases that need to be escalated
**About you**
This is an ideal role for a current Motorcycle Diagnostic Technician who is looking to move away from the workshop whilst keeping up to date with technical knowledge.
To be successful in this role, our ideal Motorcycle Technical Support Engineer will have:
- Relevant technical experience and qualification - a Motorcycle Diagnostic Technician Qualification (essential)
- Dealership work experience and background
- The ability to coach and mentor dealers through diagnosis in these complex cases remotely and onsite at dealer
- Flexible and adaptable in approach to work
- Excellent communication skills
- Ability to travel throughout the UK and stay away from home
- Desire to support customers
**What’s in it for you?**
When you join our team, you become part of the MSX International family. It’s more than a job - it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
- Up to £40,000 (depending on experience)
- Company Car
- Fuel Card
- 25 days annual leave entitlement (plus bank holidays)
- Company contributory pension plan
- Cashback healthcare scheme
- Life Assurance
- Car Salary Exchange Scheme
- Exclusive discounts on everyday purchases
- Exclusive discounts on car purchases
**Working pattern and location**
- 40 Hours per week
- Permanent
- Monday-Friday
- Location: Remote and onsite with dealers nationally
- Travel: required within the UK to support each network and with stays away from home
**About MSX**
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Warranty & Technical
- Parts & Service
- Channel Management
- Customer Engagement
- Fleet & Mobility
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
**The MSXI Purpose**
To empower Movers and Makers to thrive in our ever-changing world
**The MSXI Mission**
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
**The MSXI Vision**
To enhance every journey in the world of mobility
**For further information on this role please contact Leanne on
