Care Navigator

Shore Medical Group are seeking a part-time Care Navigator to join our friendly team, to expand our existing team. We are seeking energetic individuals with excellent customer care knowledge and strong IT skills looking for a new challenge.

25.5 hours Tues 1pm - 6.30pm, Thur 8am - 6.30pm & Fri 8am - 6.30pm

**Do you have transferable skills and a passion for making sure our patients get the right care at the right time?**

**Job Summary**:
To provide a safe and competent triaging service by assessing the patient’s condition and ensuring they are directed/signposted to most appropriate healthcare professional or service; including advice on how to manage their symptoms at home.

The postholder will be responsible for reviewing patient cases/ online consultation requests using our case management system - Klinik.
- Identify potential serious problems and bringing them to the immediate attention of the designated clinician
- Develop and maintain an in-depth knowledge and undertaking of the service provided within Shore Medical and in the wider health community, be able to use this knowledge to guide the patient to the service that is most likely to meet their needs, whether inside or outside the practices
- Build strong relationships with all direct team members, clinicians and recognise healthcare professionals within the Shore Medical Group and external healthcare professionals as a resource to be used appropriately
- Making outbound calls to arrange appointments and signpost our patients accordingly to a wide range of services available within Shore Medical and external agencies, often dealing with sensitive issues
- Support the ‘putting patients first’ agenda around care planning and case management to support patient’s in their management of care and avoid unnecessary hospital admissions
- Promptly and accurately booking SDA appointments with patients via telephone
- Triaging Klink’s efficiently and safely under the guidance of clinicians and available pathways
- Prioritising workload and being proactive to ensure all inboxes are being processed efficiently
- Update patient records in a timely and accurate manner.
- This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.
- Full training will be provided.

**Education/Experience**:

- Educated to high standard of GCSE in Maths, English language.
- 1 -year proven experience in a customer service orientated environment.
- Strong IT skills in MS Word, Excel, and Outlook.
- Knowledge and experience of working within the NHS services is an advantage but not essential.

**Personal Attributes**:

- Solution focused and able to work to service specifications and targets.
- The ability to be empathetic, personable, and positive coupled with the ability to be respectful of different needs of patients including cultural and physical.
- This requires someone with a mature outlook, energetic, with a willingness to learn and work as part of team as well autonomously.
- Tactful, diplomatic, energetic and able to build a good rapport with people from a wide range of backgrounds.
- Positive team player in a sometimes, pressurised and time-sensitive environment.

**Equality and Diversity**:
Shore Medical is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment. **All employees** have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the policies and measures adopted by the practice.

Thepost-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Equal Opportunity**

Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

**Asylum and Immigration Act 1996**

**Job Type**: Part-time

**Job Types**: Part-time, Permanent

**Salary**: £11.24 per hour

Expected hours: 25.5 per week

**Benefits**:

- Company events
- Company