Contracts and Database Administrator

**Marlowe Fire & Security Group** are the leading, and fastest growing Fire & Security company in the UK. Testament to the incredible work we do, our client base is ever-growing and for this reason, we are looking to appoint an additional **Contracts and Database Administrato**r to join our Commercial team based in **Salford Quays**.

We are seeking to appoint a Contracts and Database Administrator to play an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, acting as a point of contact for existing and new Contract Sales. Providing excellent Customer Service as an administrative support for both internal & external customers. The role requires a proactive approach and excellent personal interaction to support the Administration Supervisor to ensure process adherence for new contract sales & mobilisation across multiple customer requirements in line with our Customer Charter.

**Role Purpose**
- Establish & implement new contract sales process & support the administration team with mobilisation as directed by the Administration Supervisor
- Work closely with the National Account Managers to meet customer expectations whilst supporting agreed internal SLA’s & the 15th monthly cut off for future months PPMs for all new contracts
- Add clear customer notes to Cash & the customer portal clearly outlining “What happens next & when”
- Proactive approach to management of customers workload
- Work towards streamlining the processing of new, renewal, renegotiation, and retention processes
- Review and respond to all customer enquiries
- Liaise with all internal teams to ensure effective response to customers and work completed within SLA
- Effective communication with internal and external customers
- Validate the mobilisation/data change upload sheets & ensure clear communication to ensure customer satisfaction
- Identify and resolve problems on accounts post mobilisation, data change, integration
- Prepare data change upload sheets
- Interface with internal customer service on customer enquiries
- Analyse customer requests & support internal customer services to ensure best practice is shared
- Identify and report process flow issues to Administration Supervisor & highlight any potential risks to the business
- Submission of customer reports where required
- Support in training and development of staff
- Investigate customer invoice disputes, complaints and resolve within SLAs
- Ensure all calls are answered in 3 rings

General day to day administration duties to ensure an effective running of the department.

**About you**:

- Personality - Energy, Drive and Enthusiasm to succeed.
- Proven track record for improving process efficiencies and solving problems.
- Strong leadership skills with an ability to motivate direct reports.
- Excellent communication skills both written and verbal, and internal personal skills.
- Attention to detail
- Self motivated, excellent time management
- Respectful to others, customers colleagues, Managers & Directors alike

**What we offer**:
As part of the Marlowe team you will receive a fantastic basic salary. You will also receive some great benefits including:

- Free Parking
- Free On Sit Gym
- Additional days holiday for each full year of completed service
- Birthday Holiday
- Royal London Pension Scheme
- 4 x Life Assurance
- Paid Refer a Friend Scheme
- Employee Recognition Scheme
- Mental Health & Well-Being Scheme
- Unrivalled Development and progression opportunities.

**About us**

Marlowe Fire & Security Group is the fire life safety and security division of Marlowe Critical Services Together, we are the UK’s fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customers property and people. Consisting of 8 established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Hadrian Technology, Island Fire Protection, **Marlowe Fire & Security,** Marlowe Kitchen Fire Suppression, Morgan Fire Protection.

**Additional Info**

**Equal Opportunities**

At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

INDHP