Insurance Credit Controller
1 week ago
The Credit Controller will complete a monthly cycle of tasks that accelerate the collection of premium and manage payment performance in respect of open market, meet pre-agreed targets and SLA’s, ensuring that all feedback is appropriately processed andfollowed up. In addition you'll manage broker relationships and work towards ensuring that all internal and external SLA’s, targets and objectives are met.
**Working Hours**
Monday-Friday, 9am-5pm.
**Duties and Responsibilities**:
- To interrogate, LAE (the Lloyd’s Accounts Enquiry System) and Tracker (the Lloyd’s Customer Enquiry System for tracking the progression of inwards submissions through Xchanging) and establish the signing position of each policy.
- Maintain broker and client feedback onto I2Blade and/or Client systems in a timely and efficient manner, ensuring that this is kept up to date and that any unanswered feedback is followed up. Ensure that any required actions are escalated to the accounthandlers.
- A minimum number of 100 feedbacks are required on a daily basis.
- Assist with the preparation, validation and rendering broker statements to ensure they are accurate and current, for use in chasing debt.
- Establish good work relationships with brokers, including attending and leading meetings in line with the departments Broker Meeting Strategy.
- Ensure feedback received is comprehensive and addresses all criteria thus providing dashboard users with a true and accurate position.
- Work to all internal and external SLA’s.
- To ensure that all client queries / requests are appropriately logged in accordance with current procedures and to maintain appropriate records relative to all processes undertaken.
- Other duties as required
**Skills & Experience Required**:
- Intermediate/advanced working knowledge of Microsoft Office programmes; Outlook, Word, Excel, PowerPoint.
- Ability to interpret and manipulate data clearly and accurately with the ability to extract and identify key issues.
- Experience of working within the Lloyd’s insurance Market, ideally with syndicate credit control experience - Desirable
- Experience in using Lloyd’s Account Enquiry and Tracker - Desirable
- Ability to work to tight deadlines within a team environment, with good organisational, communication and presentation skills.
- Good numerical skills, with the ability to work accurately and showing attention to detail.
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