Client Support

**Job Brief**
Due to company growth, we are looking for someone with great initiative, confidence and a passion to succeed for the role of Client Support. You will serve as the bridge between our clients and products, providing excellent customer service and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.

**Core elements to this role include**
- To be able to identify customer needs and exceed client expectations.
- Developing and building strong relationships with clients and field staff.
- Able to identify any customer concerns, investigate and escalate/resolve problems in a timely manner.
- A proactive approach and be happy to take on additional responsibility.
- Being flexible and willing to help out with any other area of the business as necessary.

**Who we are looking for**
- A solid individual who has a can do approach
- You must be able to work under pressure
- Excellent attention to detail
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple tasks at a time while paying strict attention to detail
- Excellent listening and negotiation skills
- Excellent verbal and written communications skills
- Bringing new ideas to the table for you and your team
- Building and maintaining strong, long-lasting customer relationships
- Excellent customer service skills
- High levels of computer literacy - using multiple systems.
- The ability to work within a team as well as individually.

**What we can offer you**
- 37.5 hours per week
- A proud history of career development
- A relaxed and friendly office environment
- Staff events/nights out
- Holiday increase with length of service
- Dress down Fridays

**About NicheCom**
NicheCom is one of the UK’s leading providers of estate agency marketing services and one of the few agencies that can produce professional photography, video, accurate floorplans and EPCs from a single property visit. NicheCom also provide elevated and drone photography as well as 3D immersive tours. Furthermore, we have a specialist in-house team dedicated to our clients’ design and print requirements, providing a one-stop-shop for all marketing needs.

Providing a range of marketing services from our Berkshire head office for almost 30 years, we are unlike any other property marketing agency in that we have complete control of the production of all marketing assets, at every step of the process. As well as our fully-employed network of over 100 photographers, we also have a team of processing staff based in South Africa.**Job Brief**
We are looking for someone with great initiative, confidence and a passion to succeed for the role of Client Support. You will serve as the bridge between our clients and products, providing excellent customer service and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.

**Core elements to this role include**
- To be able to identify customer needs and exceed client expectations.
- Developing and building strong relationships with clients and field staff.
- Able to identify any customer concerns, investigate and resolve problems.
- Being flexible and willing to help out with any other area of the business as necessary.

**Who we are looking for**
- A solid individual who has a can do approach
- You must be able to work under pressure
- Excellent attention to detail
- Ability to deliver client-focused solutions based on customer needs
- Excellent verbal and written communications skills
- Ability to manage multiple tasks at a time while paying strict attention to detail
- Building and maintaining strong, long-lasting customer relationships
- Excellent customer service skills
- High levels of computer literacy - using multiple systems.
- The ability to work within a team as well as individually.

**What we can offer you**
- 37.5 hours per week
- A proud history of career development
- A relaxed and friendly office environment
- Staff events/nights out
- Holiday increase with length of service
- Dress down Fridays

**Salary**
- £20,000-£22,000 Per Annum DOE (plus quarterly attendance bonus)

**About NicheCom**
NicheCom is the UK’s leading provider of property marketing services and one of the few agencies that can produce professional, floorplans and EPCs from a single visit. Furthermore, we have a specialist in-house team dedicated to our clients’ design and print requirements, providing a one-stop-shop for all marketing needs.

Providing a range of marketing services from our Berkshire head office for over 25 years, we are unlike any other property marketing agency in that we have complete control of the production of all marketing assets, at every step of the process. As well as our fully-employed network of over 95 photographers, we also have a team of processing staff based in South Africa, who specialise in CAD drawing, photo manipulation, as well as brochure design and produ