Customer Assistant
1 week ago
**Service and Safety Assistant**
**Working Pattern**
Tuesday: 10.00 - 18.00
Wednesday: 10.00 - 18:00
Thursday: 11.00 - 20.00
Friday: 11.00 - 20.00
Saturday: 11.00 - 20.00
Hours will be discussed further at interview.
**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice
**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit
**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
Bristol, BRISTOL, ENGLAND;
Bristol Eastgate SF
-
Hand Enclosing
3 days ago
Bristol, United Kingdom Paragon Customer Communications Full time**Job Title**:Hand Enclosing Operators **Business Area/Department**: Short Run/Special Handling/Manual Handling **Reports to**:Head of Short Run Manager **Contracted hours**:Mon - Fri 0800-1600 or 0900-1700 = 37.5 hours per week **Salary**: £19,500 to £21,200 4 on 4 off days only 0700 - 1900 = 40.22 hours per week **Salary**: £21,700 to...
-
Print Operative
3 days ago
Bristol, United Kingdom Paragon Customer Communications Full time**Job Title**:Print Operative **Business Area/Department**: Bristol - Production **Reports to**:Production Manager **Contracted Hours**:40.22 **Working shift pattern**:4 on 4 off (rotation of days and nights) **Hours**:Day shift 7am - 7pm /Night shift 7pm - 7am **Salary**:£25,000 **At Paragon Customer Communications Bristol**: You will be joining a...
-
Warehouse Operative
3 days ago
Bristol, United Kingdom Paragon Customer Communications Full time**Job title**:Warehouse Operative **Department**:Warehouse **Reports to**:Warehouse & Dispatch Manager **Hours of work**: 40.22 Hours - 4 on 4 off days only - £11.80 p/hr **Salary**:£24,697.40 40.22 Hours - 4 on 4 off nights only - £12.90 p/hr **Salary**:£26,999.70 40 Hours - Mon - Fri between 7am and 7pm - £10.60 **Salary**:£22,048 40 Hours -...
-
Customer Assistant
3 days ago
Bristol, United Kingdom BLOOMING PARTNERS LIMITED Full timeWe are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met. **Responsibilities**: - Assist customers with inquiries, product recommendations, and general support - Provide excellent...
-
Customer Assistant
4 days ago
Bristol, United Kingdom McColl's Retail Group Full time**Customer Assistant (McColl's)** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our...
-
Customer Assistant
1 week ago
Bristol, United Kingdom McColl's Retail Group Full time**Customer Assistant** **We’re currently looking for enthusiastic and engaging people to join our Store team.** Here at McColl’s, we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. With an exciting acquisition program and our continued...
-
Customer Assistant
2 weeks ago
Bristol, United Kingdom Vue Full time**THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Bristol Longwell Green. Vue Bristol Longwell Green has 13 screens and is located in Aspects Leisure Park. Located on the South East outskirts of Bristol, our cinema is easy to find either by car, or via a number of...
-
Customer Assistant
1 week ago
Bristol, United Kingdom Vue Full time**THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Bristol Cribbs. Vue Bristol Cribbs has 12 screens and is located opposite The Mall Cribbs Causeway. By road, Vue Bristol Cribbs is accessible from the M5 Junction 17. Bristol Parkway train station is a short walk...
-
Customer Assistant
3 days ago
Bristol, United Kingdom Vue Full time**THE TRAILER - THE ROLE** We are looking for Customer Assistants who are passionate about great customer service to join the team here at Vue Bristol Cribbs. Vue Bristol Cribbs has 12 screens and is located opposite The Mall Cribbs Causeway. By road, Vue Bristol Cribbs is accessible from the M5 Junction 17. Bristol Parkway train station is a short walk...
-
Customer Assistant
4 days ago
Bristol, United Kingdom Bada Bingo Full timeHave you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Bristol FishpondsClub offering a 16-20hour contract which is...
