Games Marshal

Looking for an outdoors job at an amazing new leisure attraction in Cambridge?
- Love working with the public?
- Looking for a weekend job, with extra hours during school holidays?

**Welcome to ZAPT**

ZAPT Laser Tag is an outdoor laser venue based in the beautiful woodlands of Milton Country Park, just north of Cambridge city. The venue has been set up by the team that runs Cambridge’s top indoor leisure attraction, Clip ‘n Climb Cambridge, and is owned by an award-winning, independent family business, Walthew Leisure Ltd.

ZAPT opened in 2024, and we would now like to expand our team to the main season in 2025.

We are looking for new **GAMES MARSHALS**to join our team from March 2025. Outside of school holidays, ZAPT is open every weekend.

The **GAMES MARSHAL’S**role is to help our customers while they at the ZAPT Laser Tag venue, giving great customer service, keeping your guests safe and making their time with us as enjoyable as possible

You will have a varied job within a small team, with roles that include:

- Helping us to set and maintain the highest standards of customer service for the laser tag experience of our guests
- Deliver game and safety briefings by groups of up to 30 players, and give team tactic talks and assistance to all who need it
- Welcoming customers and ensure they are motivated and reassured at the start of their laser tag experience and congratulated on their departure from the ZAPT game zone and encouraged to visit again
- Taking bookings and giving information about ZAPT sessions
- Ensuring our birthday party guest are looked after
- Cleaning and general maintenance of equipment and the game
- Minimising customer complaints and maximise customer satisfaction, to the best of your control
- Assisting the ZAPT management team, to maintain the standards health and safety at all times and throughout the laser tag operations

The very nature of our business is **ACTIVITY**, therefore our **GAMES MARSHALS**will be coming with the ability and willingness to work outdoors in all weathers for various tasks including:

- Demonstrations
- Moving safely around the uneven terrain of the game zone to supervise laser tag sessions and ensure all players are behaving in a safe and appropriate manner
- Maintenance of the woodland game zone
- Carrying equipment from our storage area to the game zone

Applicants must be 16 years or over, and must have regular availability at weekends and over school holidays. References will be taken for all new starters, as well as an enhanced DBS check.

To apply, please submit your CV and a cover letter letting us know why you’ll be great at this job.

**ZAPT is open all year round, but with less opening hours from November - February. This is when our other business, Clip ‘n Climb Cambridge, is at its busiest, and so there may be opportunities to work here as well. It is not a requirement for you to do this in order for you to join the ZAPT team, but most of the requirements for working at ZAPT are the same as at Clip ‘n Climb. The main difference at Clip ‘n Climb is that we need instructors to have the ability to climb up to 10 metres in height using climbing ropes for various tasks. We will let you know in the Autumn whether there are opportunities here, as well as with ZAPT.**

**Job Type**: Zero hours contract

Pay: £7.50-£11.44 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Day shift
- Weekend availability

Application question(s):

- Do you have regular availability on Saturdays?
- Do you have regular availability on Sundays?
- Do you have regular availability during school holidays?

Work Location: In person