Service Controller

7 days ago

Glasgow, United Kingdom Perfect Career Full time

**Position: Service Controller**

**Salary**:£25,959 rising to £26,959 per annum after training period of 6 months**

**Location: Glasgow.**

**Hours: 37.5 hours per week (Full time & Permanent)**

We are advertising this Purchase Ledger Clerk role on behalf of our client ‘CBES’, part of CITY FM. City FM was established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.

The culture and values of City are shaped by being a family business with people at the heart of what they do. The business has ambitious growth plans and is keen to attract people who are passionate about delivering great standards and service to customers. In return you will receive a competitive salary and benefits package, industry leading Induction and training through our City & Guilds training academy and the opportunity to develop and progress is only limited by your own ambition.

**Job Function**:
To act as the first point of contact, handling inbound and outbound telephone calls & electronic communication from customers and suppliers in relation to refrigeration, fabric & funeral care issues.

To liaise with operations colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to ensure completion within agreed timescales.

Ensure the accurate recording of information on bespoke IT systems, the management of associated documentation, quotes and invoices in line with Company procedures and key performance indicators.

Ensure compliance with associated statutory regulations.

**Principle Accountabilities**:

- Process inbound reactive calls relating to Co-op account following up with appropriate outbound calls to field engineers, suppliers and contractors.
- Schedule field engineers to priority jobs and schedule contractual priorities via the appropriate field engineers.
- Monitor response times of field engineers and contractors to ensure job completion within agreed timescales.
- Continuously monitor Engineer activity to maximise efficiency.
- Undertaking triage of automatically generated alarms.
- Assisting with remote monitoring of alarms.
- Communicate fluently and confidently with colleagues, customers and Management.
- Ensure effective written and verbal communication of all critical operational issues where required.
- Work as part of a team to deliver excellent service to the Customer.
- Accurately process purchase orders.
- Organise and prioritise work to maximise efficiency and achieve deadlines.
- Comply with any other reasonable management instruction.

**The Person**:

- Strong PC literacy, with experience using FM & telephony systems
- Strong communication skills, both written and verbal
- Previous experience in call handling
- Effective problem-solving and decision-making
- Able to motivate self and others
- Flexible approach to working hours

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,959.00 per year

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Do you have previous experience handling inbound and outbound telephone calls for customers/clients?

Work Location: In person

Reference ID: Service Controller - Glasgow

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