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Lounge Host/hostess at Edinburgh Airport

2 weeks ago

Edinburgh, United Kingdom Plaza Premium Lounge (UK) Ltd Full time

Duties & Responsibilities:

- Assist Guests in a friendly manner.
- Serve food and beverages to guests in the service areas.
- Set up and clearing of Food & Beverage service areas and stations.
- Replenish food and beverages in the food counters and refrigerators in a timely manner.
- Ensure sufficient stock levels of amenities are available. Ensure proper storage
- Serve liquor or beverages to guests in the lounge with high pace to avoid queues,
- Prepare and mix beverages as per product specifications,
- Maintain opening and closing stock of bar and service areas, ensure par stocks are followed,
- Check all service areas for equipment functionality such as dishwashers, ice machines, draught and soda dispensers, coffee machines,
- Prepare full bar and service mis-en-place.
- Ensure adequate stock for replenishment of cutlery, crockery, and condiments,
- Wipe clean all table tops and collect soiled dishes in a time frame designated by Duty manager.
- Wipe clean and disinfect all glasses, utensils, equipment, service areas, door panels, wall panels, counters, directory boards and other public surfaces
- Cleans floors. including dust mopping, damp mopping, sweeping, vacuuming, dusting, picking up larger objects off the floor
- Ensure the services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards
- Create memorable experiences with professionalism and passion by engaging with the guest at every opportunity
- Manage and anticipate guest expectations to provide a personalized service
- Provide knowledgeable menu advice offering suggestions and recommendations as per specific regimens, allergens and dietary requirements,
- Ensure timely delivery from order to service where applicable,
- Operate point of sales system,
- Effective and consistent communication,
- Comply with licensing laws and other legal requirements and ensure responsible service of alcohol.
- The days and times of work will be on rota basis over 7 days and decided by the manager
- To follow cleaning procedures including use of equipment
- Health & safety in the workplace including Control of Substances Harmful to Health (COSHH)
- Any other requests from the manager in charge within the scope of the position
- To work in different terminals, depending upon the job requirements.

**Job Types**: Full-time, Permanent

Pay: £12.48 per hour

Expected hours: No less than 37 per week

**Benefits**:

- Bereavement leave
- Company pension
- Discounted or free food
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Overtime

Application question(s):

- Do you live 45 minutes or less away from Edinburgh Airport?

Work authorisation:

- United Kingdom (required)

Work Location: In person