New Business Advisor

3 days ago

Sheffield, United Kingdom Kirkland Associates Ltd Full time

My client are a multi-site law firm with offices You will be first point of contact for all business enquiries, you will be able to forge rapport with potential and existing clients to sell legal services in a professional and engaging manner, you will be responsible for client experience from the first point of contact until the client is signed up and the file is transferred over to the relevant legal team.

You will deal with new matter instructions and amend legal correspondence, support the rest of the shared services team as required including secretarial work, general administrative work, and document production.

**Daily duties will involve**:

- Delivering exceptional client service from first contact until the client is signed up and the file is transferred to the fee earner.
- Building strong relationships with clients and therefore obtain commitment.
- Obtaining all relevant details of a prospective client’s transaction to produce a quotation and documentation to sign the client up to our services.
- Calling prospective clients as soon as possible within service standards.
- Working in accordance with the various SLA’s.
- Working towards the achievement of team and individual KPI’s.
- Providing support to existing and potential clients when completing the documentation.
- Maintaining client files and diary tasks using the firms’ systems.
- Promote our core values - approachability, community, excellence, and integrity.

**Desirable key skills and experiences**:

- High standard of IT skills including Outlook, Word, report writing tools and other relevant legal software.
- Excellent time management, organisational and client service skills.
- Ability to work in a team-oriented and collaborative environment. A flexible and adaptable team player who supports, promotes, develops and motivates others.
- Highly motivated, proactive and outcome-orientated with a can-do attitude.
- Customer service background.
- Excellent communication and interpersonal skills.
- Experience of handling customer/client enquires on either the telephone or face to face.
- Strong influencing, negotiating and objection handling skills.
- Excellent levels of customer service.
- Ability to present relevant information to management in a concise manner.
- Proficiency in handling multiple enquiries and managing own time to ensure all enquiries fully pursued.
- A background within service handling for example Legal services, financial services, claims management or other professional backgrounds an advantage.

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