Workshop Controller

7 days ago

North Shields, United Kingdom Wingrove Motor Company Limited Full time

Wingrove Motor Company have an exciting opportunity to join our growing team as a Workshop Controller.

**About Us**:
Wingrove Motor Company is a well-known-established, North East family-owned business operating Citroen, Peugeot, and DS franchises with a rich history spanning nearly 100 hundred years of providing high class vehicle maintenance and service repair. We take pride in our commitment to delivering exceptional customer service and ensuring our customers vehicles are safe and reliable. We value our employees as an extension of our family and encourage a supportive and collaborative work environment.

**Position Overview**:
As a Workshop Controller, you will be responsible for leading the workshop team, handing out work to Vehicle Technicians to ensure smooth running of the workshop. The role holder will also liaise with the Service advisor team, and to be on hand to answer any queries from other departments and our customers.

The role is responsible for ensuring all incoming work is planned then managing the time and resource. The Workshop Controller assigns technicians to tasks ensuring productivity is maximised and that deadlines are adhered to. As line manager for technicians the role holder is responsible for performance management, coaching and development of the team.

Quality checking, ordering of parts, audit, and compliance as well as health and safety are also important elements of this role.

As with all positions within our company the Workshop Controller is expected to uphold the highest ethical standards.

**Key Responsibilities**:

- Assist in maintaining progress information against job allocation ensure all appropriate paperwork is completed to standard and passed on to the relevant teams.
- Assist and advise team members in dealing with technical and job-related problems.
- Coach the workshop apprentices as and when required.
- Ensure the customer comes first.

**What do you need to succeed as a Workshop Supervisor?**
- Proven experience within a service department in the motor industry
- An excellent understanding of systems and processes operated to within this environment.
- A strong knowledge of Health and Safety
- Confident with dealing with people at all levels, be able to build an immediate rapport.
- Excellent planning and organisational skills
- Comfortable in negotiating and influencing situations.
- Lead by example to deliver an outstanding customer experience every time.

**What we can offer you**:

- Competitive Basic Salary - Dependant on Experience
- Uncapped Bonus scheme
- Company pension scheme
- Ongoing training and development opportunities
- A supportive and family-oriented work environment
- Opportunities for advancement within the company
- Access to employee discount scheme
- Health and wellness benefits

**Standard Working hours**:
Monday to Friday: 8.30am - 5.00pm

When required, on a rota Saturday morning 8.30am - 12.00pm

To apply, please submit your CV.

We look forward to welcoming you to our family

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Technical support: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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