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Customer Care Co-ordinator
2 weeks ago
An exciting opportunity to work as a Customer Care Co-ordinator within a small friendly team at a dynamic, fast paced Training & Health & Safety Consultancy centre based in Wymondham, Norfolk.
**The main responsibilities will be as follows**:
- Prioritising and managing workload sometimes to strict deadlines
- Booking services (including invoicing/taking payments)
- General administration (certificate processing, producing required paperwork, weekly check of upcoming services, ensuring centre is tidy and prepared)
- Booking trainers and consultants including diary management.
- Ensuring CRM system is kept up to date
- Ensuring compliance of the accredited bodies standards.
- Checking and ordering centre stock as required
- Assisting with marketing/social media
- Making customer care calls to existing and previous customers to build rapport and generate new business. (Mostly business to business)
A confident telephone manner is essential due to inbound/outbound calling.
Must be organised, have good attention to detail and be able to work well under pressure and to deadlines.
Being a team player with a can-do, proactive attitude is essential.
Any knowledge of construction / health & safety is advantageous but is not essential as full training will be given.
£22000 - £23000 Per Annum
