Receptionist (Part Time)

Job Introduction
**Role Purpose**

To deliver the reception service at BCP Council Civic Office’s in accordance with the Council Customer Services Protocols.

**Main Responsibilities**

To deliver the reception service at BCP Council Civic Office’s in accordance with the Council Customer Services Protocols.

**Daily tasks will include**:

- Meeting and greeting the public, staff and visitors
- Coordinating Registrar appointments and booking rooms
- Coordinating parking permits and visitors to the car park
- Keeping the reception area tidy
- Answering and forwarding phone calls
- Sorting and distributing post
- Re-directing the public/visitors as required

Qualifications. A good standard of general education.
Knowledge / Experience. Reception or face to face customer experience, ideally in a public facing role
Administrative experience and ability. Technical / Business Skills / Ability
Excellent communication skills both written and verbal.
Ability to work within a multi-roled facilities team that provides services to a 1200 person office complex.
Ability to work unsupervised.

**Skills and Experience**
- To be well organised, efficient and good with computer systems and manual records
- To have great people skills, being friendly and effective when dealing with customers face to face, on the telephone or in writing.
- Able to deal with difficult visitors whilst remaining polite
- To have polished communication skills
- To become fully acquainted with the duties and operation of the BCP Council Civic Center main reception.
- To provide ad-hoc business support/administrative tasks appropriate to the role as required.
- To be confident yet have a warm and friendly manner
- Ability to multi-task, use initiative and work under pressure

**Working Hours**

Thursday to Friday (14.75 hrs) 08:30 - 17:15 with a 16:30 finish on Friday.

There is an expectation to provide cover for the other receptionist, which includes annual leave and sickness on a Monday, Tuesday and Wednesday.


**General**
- Option to wear uniform, or personal smart business wear.
- To wear safety equipment as required by the company.
- The above duties and responsibilities cannot define all the tasks which may be required of the post holder.

**About BCP Council**

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

**Our Benefits**

We offer an excellent benefits package to colleagues. Find out more on our website.

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We have been in a process of collective bargaining since 2019 and have positively worked forward to reach an agreed position with the unions for the new contractual offer. This has taken longer than we hoped and therefore we are having to consider all alternative avenues available to enable us to remove inequality in the organisation as a result of bringing together 3 councils.

We are in the process of establishing a timescale for implementation, and all colleagues joining us will be included in these changes. We want to reassure everyone that whichever route is taken to reach the new terms and conditions, we can honour continuous service and there will not be any job reduction as a result of the implementation of Pay and Reward. If you have any questions at all about this process, please feel free to raise this with the hiring manager.