Reception Team Member

6 days ago

Liverpool, United Kingdom Lighthouse Hotel Management Full time

**Lighthouse Hotel Management are recruiting for the exciting role of Full Time Receptionist at The Halyard, Rope Walks Liverpool. You will play a pivotal role in supporting the Front Office Team in ensuring a warm welcome and a smooth and memorable experience for our valued guests.**

As a Reception Team Member, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for our guests. Your infectious personality and exceptional customer service skills will ensure that every guest feels special and valued throughout their stay. From check-in to check-out, you will play a pivotal role in ensuring our guests have an unforgettable experience.

**Responsibilities**:

- Greet guests with a genuine smile and provide a warm welcome upon arrival.
- Efficiently handle check-in and check-out processes, ensuring accuracy in all guest transactions.
- Provide information about hotel facilities, services, and local attractions to enhance guests' experience.
- Respond promptly to guest inquiries and requests, resolving any issues or complaints with a positive and proactive attitude.
- Maintain a clean and organized reception area, ensuring a professional and inviting atmosphere.
- Collaborate with other hotel departments to ensure seamless guest experiences, including housekeeping, concierge, and food and beverage.
- Stay updated on hotel promotions, packages, and special events to provide guests with accurate and engaging information.
- Uphold hotel policies and procedures to ensure the safety and security of guests and their belongings.
- Embrace teamwork and contribute to a positive work environment by actively supporting fellow team members.

**Requirements**:

- Prior experience in a customer-facing role, preferably in the hospitality industry.
- Outstanding interpersonal and communication skills, with a natural ability to connect with people from diverse backgrounds.
- A passion for delivering exceptional customer service and exceeding guest expectations.
- Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to remain calm and composed under pressure.
- Proficient computer skills and preferably a familiarity with hotel reservation systems.
- Flexibility to work in shifts, including weekends and holidays.

**Where Will You Be Working?**

As a dual property you will be working with The Halyard, Rope Walks Liverpool, which is a new hotel opened under the IHG Vignette Brand, the first of the Luxury lifestyle Brand in the UK. As well as The Holiday Inn Express Central, another new build property under the IHG Brand. Both managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

**What's In It for You?**
- Competitive salary and opportunities for career growth within Lighthouse Hotel management family.
- Enhanced benefits for all employees - including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform & Meals on duty provided
- Death in service benefit for contracted employees

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