1st Line Support Engineer

1 week ago


Wolverhampton, United Kingdom Colossus Associates Full time

We are looking for a 1st Line Support Engineer to join a tightknit software team, who work primarily on supporting our vast range of technologies and staff.
A market-leading software house who provide IT support, infrastructure, solution architecture and software development services to a privately owned group of companies. The group is diverse, ranging from marketing data companies to law firms.
About You
You are an IT professional, interested in all things technology with a drive to learn more and think outside the box within a small business environment. You have at least 1-2 years experience working in a helpdesk environment. You enjoy a close team environment.
Beneficial knowledge and experience
- Experience working on a helpdesk and using a Ticketing System.
- Knowledge of Windows 10 and general PC troubleshooting.
- Experience with upgrading PC hardware such as SSD’s, Hard drives, and Memory.
- Experience with Microsoft 365; Office, Exchange, and Azure AD.
- Desirable to have experience using Windows Deployment Services, Windows AD, DNS, DHCP and PXE network image deployment.
- Completed an IT Qualification or Microsoft MTA’s.
- Linux experience is beneficial but certainly not essential.
- A drive to learn more
What’s in it for you?
- Clear route for progression
- Chance to learn Software Development from professional peers
- Strong company pension
- Competitive holiday amounts
- Social events
- Flexible working
- Central Wolverhampton office, 5 min walk from Train station



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