Apprentice Business Administrator
11 hours ago
Our client is a forward thinking, growing organization.
You will be joining a market-leading organization, providing support and services to a team of professionals.
**Position Overview**:
- Provisioning Agents are responsible for provisioning new services for customers, providing walkthroughs and guidance to allow customers to use products and services without issue.
- You will also be required to provide administrative support to the provisioning team and new customers, including (but not limited to) provisioning broadband circuits and importing telephone numbers to the platform.
- You will also be required to complete the handover of new customers, to our BAU support channels, ensuring that the customer has all the information at their fingertips, so that they can effectively utilize services provided by the company.
- This is a customer-centric role at the heart of operations.
- You’ll be well-organized with a great attention to detail, with a passion for customer service.
- Excellent communication skills (written and verbal) along with a keen problem-solving attitude.
**Responsibilities**:
- Processing of provisioning activities including lines and connectivity.
- Submitting number ports and performing associated administrative tasks.
- Managing and processing additional work requests using our ticket-based CRM.
- Liaise, co-ordinate and maintain relationships with carriers and suppliers.
- Support, co-ordinate and maintain relationships with internal teams.
- Update and maintain provisioning documentation and systems.
- Carry out customer service tasks to support the wider team when needed.
- Operate to set SLA targets.
**Requirements**:
- Interest of current industry trends for the Internet, Telecoms and IT industries.
- Willingness to learn.
- Dedication to providing excellent customer experience.
- Excellent written and verbal communications skills.
- Good attention to detail and level of accuracy.
- Ability to use initiative and manage own workload effectively.
- Can do attitude.
**In return we offer**:
- A generous basic salary. (based on experience and qualifications)
- Life Cover of 4 times annual salary.
- 24 days holiday increasing with long service.
- Sick pay.
- Long service awards.
- Monthly Company awards.
- Employee Assistance Programme and Smart Health, Holiday buying options.
- Subsidized Bupa dental cover.
- Subsidized gym membership through Fitness First and Pure Gym.
- Cycle to Work Scheme.
- Charity day.
- Free Broadband Service.
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