999 Call Handler

15 hours ago

Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

999 Call Hander - Ambulance Service, what’s your emergency?

Do you want to make a difference?

Do you like working as part of a supportive and motivated team?

Would you like to work flexibly with shift patterns that fit with your personal circumstances?

Would you like generous NHS Benefits, including 27 annual leave days (plus 8 days bank holiday) and NHS Pension?

Would you like to develop your career in the Ambulance Service?

When you ring 999 your call goes through to one of our two Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact to the ambulance service for people experiencing a medical emergency. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the patients we serve every day. When you receive a call, you are responsible for recording the right information, sometimes under difficult circumstances and offering advice or reassurance to the caller/patient. You will enter details onto a computer system about the patient and their condition which categorises the seriousness of the illness or injury, to ensure that the patient receives the most appropriate care from us.

Please refer to the attached 'Full EMD advert' document for full details of this vacancy.

The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

In return we will equip you with the skills and resources you need to thrive in your role.

You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.

**Benefits**:
Competitive NHS salary

A standard working week of 37.5 hours

Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years

Pay enhancements for out of hours, shift and overtime working

Generous Pension Scheme

Career and salary progression

Car leasing scheme

Free parking across Trust sites

Staff networks

Wide range of discounts from various organisations across the UK

For further information about this role please see attached the job description and person specification attached

  • 999 Call Handler

    1 week ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    999 Call Hander - Ambulance Service, what's your emergency?** Do you want to make a difference? Do you like working as part of a supportive and motivated team? Would you like to work flexibly with shift patterns that fit with your personal circumstances? Would you like generous NHS Benefits, including 27 annual leave days (plus 8 days bank holiday) and...

  • 999 Call Handler

    3 days ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    999 Call Hander - Ambulance Service, what’s your emergency? Do you want to make a difference? Do you like working as part of a supportive and motivated team? Would you like to work flexibly with shift patterns that fit with your personal circumstances (part time work, evenings, weekends only)? Would you like generous NHS Benefits, including 27 annual...

  • 999 Call Handler

    2 weeks ago

    Exeter, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    999 Call Handler (Emergency Medical Dispatcher) - Exeter The closing date for this vacancy is 28 September 2025. When you ring 999 your call goes through to one of our two Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact for people experiencing a medical emergency. You will listen, interpret and deal with...

  • Life-Saving 999 Call Dispatcher

    4 days ago

    Exeter, United Kingdom SWAST Full time

    An emergency medical service provider is looking for a 999 Call Handler in Exeter. This vital role involves recording information from emergency calls and providing support to callers. Candidates should have strong data entry skills, customer service experience, and basic computer literacy. Working hours will include 24/7 shifts, offering NHS benefits such...

  • 999 Call Handler

    5 days ago

    Exeter, United Kingdom SWAST Full time

    South Western Ambulance Service NHS Foundation Trust 999 Call Handler (Emergency Medical Dispatcher) - Exeter The closing date is 04 January 2026 Ambulance Service, is the patient breathing? Do you want to make a difference to our patients as part of a supportive and motivated team? Would you like NHS Benefits, including generous annual leave entitlement and...

  • 999 Call Handler

    2 weeks ago

    Exeter, United Kingdom NHS Full time

    Go back South Western Ambulance Service NHS Foundation Trust999 Call Handler (Emergency Medical Dispatcher) - ExeterThe closing date is 21 July 2025Ambulance Service, is the patient breathing?Do you want to make a difference to our patientsas part of a supportive and motivated team?Would you like NHS Benefits, including generous annual leave entitlement and...

  • Emergency Call Handler

    2 weeks ago

    Exeter, United Kingdom Taking Care Full time

    **We are looking for more heroes who make a difference to people's lives on a daily basis.**: **Start dates: End of September, October & November 2025**: Are you an Enthusiastic, Caring and a flexible team-player who has what it takes to remain calm and customer focused under pressure? We have an amazing opportunity for Emergency Call Handlers to work as...

  • Emergency Call Handler

    2 weeks ago

    Exeter, United Kingdom PPP Taking Care Full time

    **Information**: Job Ref: AC1235197ExeECH **Location**: Exeter, Devon, United Kingdom Postcode: EX2 5SP Type of contract: Permanent **Salary**: £26000.00 to £27300.00 Per Annum Posted Date: Tuesday, January 28, 2025 Closing Date: Sunday, February 9, 2025 - Share:- APPLY **We are looking for more heroes who make a difference to people's lives on a...

  • Emergency Call Handler

    2 weeks ago

    Exeter, United Kingdom PPP Taking Care Full time

    **Information**: Job Ref: AC1373089ExeECH **Location**: Exeter, Devon, United Kingdom Postcode: EX2 5SP Type of contract: Permanent **Salary**: £26,780 - £28,119 Per Annum **Salary**: £26780.00 to £28119.00 Per Annum Posted Date: Tuesday, August 12, 2025 Closing Date: Tuesday, September 30, 2025 - Share:- APPLY **We are looking for more heroes...

  • Emergency Call Handler

    2 weeks ago

    Exeter, Devon, United Kingdom PPP Taking Care Full time £320,944 - £343,428 per year

    InformationJob Ref:JS1436348ExeECHLocation:Exeter, Devon, United KingdomPostcode:EX2 5SPType of contract:PermanentSalary:£26,780 - £28,119 Per AnnumSalary:£ to £ Per AnnumPosted Date:Wednesday, November 5, 2025Closing Date:Wednesday, December 3, 2025Share: Send emailAPPLYWe are looking for more heroes who make a difference to people's lives on a daily...