Bereavements Support Specialist

2 weeks ago

London, United Kingdom Metro Bank PLC Full time

**Team**

**Location** Moorgate Office

**County** London

**Ref #** 23197

**Closing Date** 17-Jun-2025

We have been awarded the “Most Loved Workplace” At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

**What you will do**:

- Provide a compassionate and professional service for those whose loved ones have passed away
- Liaise with and provide information directly to Administrators, Executors, Solicitors as well as other internal and external stakeholders
- Handle the accounts of our deceased customers and ensure that all documentation has been obtained in line with both regulatory and Metro Bank procedures before we close accounts and distribute funds accordingly
- Support resolution of complex queries and tasks where appropriate alongside managing core deliverables such as distributing funds to a next of kin

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

**What you will need**:

- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
- The ability to remain professional and composed when resolving complex customer queries or handling complaints
- Learn quickly and continually develop yourself within a multiskilled/high paced environment
- Able to be compassionate and empathetic when communicating verbally via the telephone
- A high level of attention to detail, to ensure we get things right first time

**Our promise to you**
- We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
- We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions).
- We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

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