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Service Administrator

2 weeks ago

Abingdon, United Kingdom Crowcon Detection Instruments Ltd Full time

Are you looking for an opportunity to develop or start your career in administration?

The Service Administrator is responsible for the coordination of service, repair and warranty activities from customer engagement through to completion. The after sales administration process involves all aspects of customer service for instruments returned to us, including issuing return authorisations, quoting, order processing, account management and raising invoices.

**What will you be doing?**
- Produce quotes for customers as well as processing orders
- Ensure customer service and warranty requests are responded to within set time frames
- Ensure the end to end service and warranty processes meets the customer service agreement specifications
- Following up quote request to find out of customer wish to proceed
- Issuing reminders to customers when instruments are due a service
- Develop and maintain relationships with key customers
- Manage and resolve any unhappy or complaint customer issues
- Update our systems (ERP and CRM) as required to assist the smooth running of the department

**About you**
- Strong communication skills to understand / explain complex solutions
- Methodical approach to problem solving
- Ability to navigate computer systems effectively
- Confident flexible person
- High level of attention to detail

**Company benefits**:

- Hybrid working
- 25 days holiday and Your birthday off
- 3 days holiday purchase
- Cycle to work scheme
- Subsidised annual bus passes
- Annual train tickets payment scheme
- Generous company pension
- Company shares
- 14 weeks paid maternity, paternity, adoption leave
- Eyecare scheme
- Health cashplan
- Employee assistance programme
- Learning and development opportunities
- Free hot drinks
- Free parking

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

Schedule:

- Monday to Friday

COVID-19 considerations:
Work from home will be encouraged post initial training in the role. All equipment will be provided to enable work from home. Temperature checks are required for office visits. Wearing of masks is optional/required depending on the situation.