Commercial Flight Operations Supervisor

**The Role**
The Operations Supervisor is accountable for the effective day-to-day running of the entire Operations Team.
Reporting to the Operations Manager and Deputy Operations Manager, the Operations Supervisor’s principal responsibility is to ensure that the entire Operations Team is run effectively, safely and efficiently and that the daily flying programme is delivered fully and in compliance with our quality and safety policies and those of the operators we support. This includes proactive management of the daily workload and ensuring that all team members are adequately trained and supported in the delivery of their duties.
As a member of the Flightworx Management Group, you will be expected to deliver effective performance management, support staff with any welfare issues and in their learning and development, as well as assist with recruitment, succession and business planning for your team and by making a positive contribution to the overall development of the company and its success.

**Responsibilities**
** Management and Leadership -** providing strong direction and leadership to the shift team that you are accountable for. Delegating tasks to ensure the effective, safe running of the daily operation. Ensuring that a quality product is given to each client
** Operations/Service Delivery -** overall responsibility for the safe and timely delivery of the daily flying programme for the Operations Team; ensuring that your team has all planning and dispatch activity effectively prioritised and delivers this to the highest standards in in compliance with the Ops LPM.
** Operations/Service Delivery -** responsibility for timely checking of each trip after it has ended to ensure the services taken are accurate against the services listed for billing. Correcting any inaccuracies to confirm that the client is billed correctly
** Operations/Compliance/Safety -** responsibility for your own and your team’s compliant
use of the LEON scheduling, Company SMS, PPS and Jeppview flight planning, AFTN, SITA and CFMU systems; ensuring that any safety issues are raised promptly through the company SMS, investigated as delegated by the Quality department and dealt with effectively.
** Operations/Compliance/Safety **- responsibility for categorising and maintaining
categorisation of airfields to ensure that client’s aircraft can operate safely and effectively
into each aerodrome
** Operations/Compliance - **promoting quality and safety best practice throughout the
Operations Team. Responsibility for ensuring that the full remit of flight dispatch activity
is regularly checked for quality and compliance with Operations LPM standards and
procedures - prior to and post the dispatch of a flight
** Operations/Compliance - **managing key operational tasks related to and including FTL,
rostering, crew training, licencing records and validations, either directly or through the
Operations Team.
** Operations/Compliance -** produce and manage shift reports through the company
information management system to allow sufficient information to be available to
colleagues within the operations team as well as companywide colleagues
** Operations/Compliance - **provide a daily verbal brief to senior management and
other departmental managers covering important information on the status of operations,
noting any significant material surrounding the daily running of the department
** Supervisory - **supervision of the daily manning of the Operations team, ensuring staff receive adequate and timely breaks while on shift. Implementing contingency plans as a result of any short notice staff absences. Ensuring the Ops office is kept in a clean, tidy and presentable state at all times.
** Supervisory -** conducting comprehensive handovers with Supervisors and the Operations Manager/Deputy during shift changeovers and prior to and upon return from any periods of absence from the office.
** Management -** deputising for the Operations Manager/Deputy Operations Manager during their absence. Attending the monthly Flightworx Management Group meetings as/when required, making a positive contribution to the discussion and taking follow up action promptly.
** Client Relationship Management **- helping to maintain and develop relationships with all Operations clients. Providing a key point of contact for each operator and maintaining regular liaison with key client stakeholders. Taking responsibility for swiftly rectifying any operational issue or problem raised by any client coordinating communication/action across Flightworx departments and with the CAM as appropriate.
** Communication -** responsibility for ensuring that communication between all Flightworx
departments and with clients is effective and timely to help achieve Operations Team and
client requirements and priorities.
** Management -** providing support, coaching and mentoring to Operations colleagues,
particularly new joiners to the team.
** Management -** motivating and enco