Technology Specialist

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Transforming the employee experience has become a top-of-mind area for all business decision makers. An Employee Experience Platform is a digital platform that puts people at the center by bringing together systems of work with systems of support into an integrated employee experience, and it provides people with the resources and support they need to succeed and thrive, no matter their location. It also needs to provide an open and extensible platform that is customizable and works with your existing systems and tools. That’s why we built Microsoft Viva. Viva brings together communications, insights, knowledge, and learning within the flow of everyday work and collaboration, in Microsoft Teams.

Microsoft Teams is the most innovative cloud platform in computing today and Microsoft is hiring Teams Technology Specialist (TS). Microsoft TSs main goal is to win the technical decision of customers to purchase and use our technology. You will work in a team, enabling the customers through digital transformation by leveraging the Modern Workplace of Microsoft 365 and Surface. TSs are expected to be able to both own and win the customers technical decisions, as well as find new opportunities through their contacts and work they are on for sales people to further pursue. As a TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, and win the technical decision allowing the team to achieve/exceed quarterly Microsoft 365 suite, Viva, Teams, Surface and OEM Meeting/Calling devices sales/usage targets in your accounts. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies.

**Responsibilities**:
**Primary accountabilities for a Teams TS**:
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**Solution Design & Proof for Teams**:Demonstrates, oversees demonstrations, presents and applies architecture patterns, proves capabilities and integration into customer environment, and drives cross-workload support for Microsoft Teams Calling, Meetings, devices, Frontline Worker enablement and Viva solutions. Coaches team in addressing customer digital transformation and leveraging insights to align new or changing technology to customer needs.

**Build Strategy for Teams and Viva**:Contributes to Microsoft Viva, Microsoft Teams Calling, Meetings, devices strategy development, shapes strategic win plan and tailors Microsoft messaging to audience for opportunities. Captures core competitive knowledge and delivers it back to product and engineering teams to enhance team capabilities and develop compete strategies for Microsoft Teams Calling, Meetings, devices, Frontline Worker enablement and Viva and develops compete strategies for customers.

**Scale Teams Customer Engagements**:Engages with and reaches out to customers proactively and independently, searches for and uses Microsoft Teams customer references. Builds credibility with customers as a trusted advisor for Microsoft Teams Calling, Meetings, and devices, remediates blockers by conveying impact to product teams, and leads and ensures technical wins for Microsoft Teams and adjacent technologies such as Viva.

**Education & Thought Leadership for Teams**:Builds own readiness plan to gain expertise in Microsoft Teams Calling, Meetings, devices, Frontline Worker enablement and Viva solutions while acting as a mentor for Microsoft Teams Calling, Meetings, devices, along with integration of other Microsoft products and services into Teams. Demonstrates Microsoft Teams Calling, Meetings, devices, Frontline Worker enablement and Viva capabilities and products to increase virtual teams’ understanding of Teams and the new opportunities.

**Scale Through Partners**: Engages in partner sell-with scenarios and supports partner technical capacity.

**Qualifications**:

- Bachelor's Degree in Computer Science, Information Technology, or related field
- Technical pre-sales or technical consulting experience

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.