Proton Beam Therapy Scheduler

An exciting opportunity has arisen for the position of a scheduler in the proton beam therapy (PBT) team. The scheduler’s primary responsibility is to facilitate the booking of complex proton pathways and all relevant patient appointments within the proton therapy centre. The scheduler acts as a team leader for the day to day management of the band 3 clinical support workers (CSW) and band 2 receptionists.
The post holder will need to have a flexible attitude to work with the ability to adapt to various duties when the service requires and will also need to demonstrate a willingness to work various shift patterns to suit the service.
Fixed term of 12 months starting March 2025.
34 hours over 4 days, Monday as day off. Covering a range of shifts. Examples include 7am-4pm, 8am-5pm or 9am-6pm. Occasional weekend work.
Flexible working of the hours will be considered. Please contact to discuss or for further information.
The post holder is a core member of the bookings team and should be able to work using their own initiative dealing with a variety of scheduling issues and tasks, often under time constraints and will need the ability to cope well under pressure. Applicants should have excellent IT skills as the post requires knowledge and understanding of numerous computer systems including Careflow, Oncology Management Systems (Aria and Mosaiq) and Christie clinical Web Portal.
This post holder will attend multi-disciplinary team meetings and liaise with external businesses, the individual will require excellent communication skills, to work alongside a diverse range of professionals within the department and across The Christie network.
They will be required to provide support to other scheduling team members and leadership assisting in the management of CSW and receptionist teams including performance development reviews, absence monitoring, training and mentorship.
Applicants should be highly motivated, organised, methodical, proactive and able to work independently and also as part of a close-knit, friendly team.
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.
We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.
We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
The Christie Proton Beam Therapy centre is part of a national service for NHS England, in collaboration with University College London Hospital ( UCLH). The Christie Proton Beam Therapy centre is one of the two high-energy NHS proton centres currently in the UK offering proton therapy to patients that would previously have travelled abroad for treatment.
DUTIES AND RESPONSIBILITIES
Communication Skills
Communicates with a variety of staff including radiographers, nurses, theatre practitioners, doctors and clinical support workers to ensure timely and accurate appointment scheduling
Communication non-clinical advice with patients and carers regarding appointments
Provides and receives complex information and uses persuasive and empathetic skills to resolve issues relating to service issues as well as patient matters
Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients
Liaises between all Christie radiotherapy centre’s, internal and external stakeholders such as Royal Manchester Children’s Hospital, as appropriate
Contact patients by phone regarding appointments
Knowledge, training and Experience
Data input, including new patient registration
Uses knowledge of Integrated Clinical Information system for case note tracking and collating of data for referrals
Plans workload and ensures all bookings are processed. Requires adjustment of plans in response to demand and changed circumstances
Required to create reports from booking system as appropriate
Books patient transport and accommodation where applicable and deals with transport queries
Uses knowledge and experience of services and the department oncology management system to ensure the appropriate allocation of resources in order to manage capacity on treatment machines and within the department
Complies with policies, procedures, rules, regulations and departmental protocols
Personal Skills
Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients and staff
Planning and Organ