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Housekeeping Host

3 weeks ago

StainesuponThames, United Kingdom Staines-upon-Thames Heathrow T5 Hotel by Sunday Full time

**Overview**

Sunday is a 4 Star luxury hotel brand from OYO Hotels and Homes, the fastest growing hospitality chain across the globe, present in 41 countries with over 22,700 hotels and 150,000 Homes. Our investors includes Softbank, Airbnb, Microsoft where we truely believe in changing the hospitality as we see today. Sunday Hotels offers luxury, comfort, convenience, and great locations serving business travellers, leisure guests, corporate & leisure events, and weddings with gym and spa facilities. As we grow Sunday brand world wide, we are looking out for the best talents out there who will become part of the great success.

**Company: Staines-upon-Thames Heathrow T5 Hotel by Sunday**

**Location: Thames Street, Staines-upon-Thames, United Kingdom**

**Key Responsibilities**:

- Perform detailed inspection and quality assurance checks across assigned areas to maintain brand mandated levels of cleanliness, presentation, and guest comfort.
- Identify and report preventive maintenance requirements, room discrepancies, and lost & found incidents through prescribed digital or manual reporting channels.
- Deliver guest service interactions with courtesy and precision, in line with Belvilla Service Behavioural Standards.
- Comply with all health, safety, and environmental protocols, including local regulatory norms and Belvilla Hygiene Management Guidelines (BHG).
- Ensure proper calibration, storage, and upkeep of cleaning tools, housekeeping carts, and material inventories in accordance with audit and compliance schedules.
- Support front-of-house operations by welcoming guests with a professional demeanor consistent with Belvilla Guest Experience Framework.
- Administer room allocation systems, reservations, and guest communication workflows through designated Property Management Systems (PMS).
- Handle telephonic, digital, and in-person guest correspondence with efficiency and data-confidentiality compliance.
- Coordinate seamlessly with housekeeping, maintenance, and operations control teams to optimize room readiness and turnaround timelines.
- Maintain accurate documentation of guest profiles, billing records, and transaction reports, ensuring compliance with Belvilla Finance Control Policies.
- Execute cash and digital payment handling, invoice issuance, and reconciliation in alignment with internal audit controls.
- Provide destitination and property-related information, facilitating guest mobility and local experiences in accordance with Belvilla’s Host Culture Principles.
- Execute comprehensive guest room and public-area servicing in accordance with Belvilla Brand Standards and defined Standard Operating Procedures (SOPs).
- Conduct systematic linen management, bed-making, and inventory replenishment of in-room amenities and bathroom consumables, ensuring adherence to hygiene benchmarks.

**Our Benefits**:

- Career progression opportunities within a fast-growing global brand.
- Work in a dynamic, collaborative environment that champions respect, creativity, and leadership
- Be part of a vision-led hotel group that values its people as much as its guests.

**

**Language: English (preferred)**

**Work Location: In person**

**Benefits**:

- UK visa sponsorship