Customer Support Specialist

2 weeks ago

Manchester, United Kingdom Nationwide Service Care Full time

**The Role**:
Are you smartly presented, well organised, confident, self-motivated with a keen eye for detail and have a professional and friendly personality, then Nationwide Service Care may have the ideal role for you.

Established in 1995, we are one of the UK’s largest independent telematics and vehicle metrics service providers, delivering installation and support services to some of the UK’s largest fleets of vehicles in partnership with some of the best Telematics and Vehicle Safety Equipment suppliers in the world.

As a Customer Support Specialist you will be working in our deployment team, liaising closely with clients and our engineers to plan and facilitate the efficient deployment of jobs, ensuring that everyone is fully aware of all upcoming activity.

**Key Reponsibilities**:

- Making calls to arrange service/installation appointments for our engineers throughout the UK.
- Administering job changes via our systems and ensuring that jobs are closed down in a timely manner and contain any pre-agreed job specific information.
- Updating customer details on internal databases.
- Reporting on a daily and weekly basis to customers and management.
- Multi-tasking and prioritising conflicting deadlines and workloads.
- Maintaining SLA's (Service Level Agreements).
- Ensuring all set processes and procedures are followed and adhered to.
- Dealing with all associated administration.

**Key Skills & Attributes**:

- Previous experience working in a demanding and professional customer service environment.
- The ability to quickly learn, understand and perform a variety of new tasks.
- Effective communication skills are essential.
- Good working knowledge of MS Office suite including Outlook, Word & Excel.
- The ability to multi-task and prioritise conflicting deadlines and workloads.
- Be able to work well under pressure whilst maintaining utmost professionalism.
- Show attention to detail, following set procedures and processes.
- Must have strong administration skills.

**Nationwide Benefits**:

- Working hours - Mon
- Fri - 9:00am to 5:30pm.
- Half hour early finish on Fridays.
- 45-minute lunch break.
- Workplace pension scheme.
- Referral program
- 28 days holiday (including bank holidays).
- A paid day off every year for your birthday.
- Free onsite Parking.
- Fully fitted kitchen with microwave, oven, toaster, toasty maker, fridge/freezer etc.
- No weekends or bank holidays.

**Job Types**: Full-time, Permanent

**Salary**: £22,575.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Work Location: In person

  • Customer Support Administrator

    4 days ago

    Manchester, United Kingdom Hays Business Support Full time

    Job DescriptionYour new company Hays are recruiting for a temporary to permanent customer support administrator. This role is immediate starting and based in Manchester city centre. Your new role As Customer Service Administrator, you will be responsible for providing excellent customer support by handling inbound calls and accurately entering data into...

  • Customer Support Administrator

    5 days ago

    Manchester, United Kingdom Hays Business Support Full time

    Your new company Hays are recruiting for a temporary to permanent customer support administrator. This role is immediate starting and based in Manchester city centre. Your new role As Customer Service Administrator, you will be responsible for providing excellent customer support by handling inbound calls and accurately entering data into company...

  • Customers Support Specialist

    2 weeks ago

    Manchester, United Kingdom TK Components Ltd Full time

    **Key Account Specialist** **Location**Denton, Manchester, M34 3UL **Department -**Merchants **Employment Type**Permanent, Monday to Friday, 08:30 - 17:00 - 40 hours Full Time **Description** The customer support specialist provides office-based support and customer management covering all aspects of customer service for our Merchant / Retail Channel...

  • Customer Support Specialist

    5 days ago

    Manchester, United Kingdom EMR Integrated Solutions Full time

    EMR Integrated Solutions are looking to add to their growing team of talented people by expanding the Customer Support team. The Customer Support Specialist is a fixed term role and will work with a number of different stakeholders including: key customers across our network, field engineers, project management and liaise with other support functions across...

  • Customer Support Specialist

    2 days ago

    Manchester, United Kingdom EMR Integrated Solutions Full time

    EMR Integrated Solutions are looking to add to their growing team of talented people by expanding the Customer Support team. The Customer Support Specialist is a full time role and will work with a number of different stakeholders including: key customers across our network, field engineers, project management and liaise with other support functions across...

  • Customers Support Specialist

    1 week ago

    Manchester, United Kingdom TK Components Ltd Full time

    **Location**: Cranberry Drive, Denton, Manchester, M34 3UL (Office Based) **Department**:Retail and Merchants **Employment Type**:Permanent Full Time - 40 Hours a Week - Monday to Friday **Salary**: up to £24,000 (Dependent on Experience) **About Us** It all started in 1989 when Tom Kelly began to sell Kitchen Components from his garage. Fast forward...

  • Customer Support Specialist

    2 weeks ago

    Manchester, United Kingdom Second Spectrum Full time

    **Customer Support Specialist**: at Second Spectrum Manchester, England, United Kingdom **Second Spectrum** **is a Sports Emmy-winning data & tech company** that is building _the next way of seeing sports_ - by capturing and producing the highest quality data and innovative content for many of the world’s largest leagues and media partners, such as the...

  • Customer Support Specialist

    1 week ago

    Manchester, United Kingdom Kroo Bank Ltd Full time

    Customer Support SpecialistWhat We're All About at Kroo Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity,...

  • Customer Support Specialist

    2 weeks ago

    Manchester, United Kingdom Genius Sports Full time

    **Second Spectrum** **is a Sports Emmy-winning data & tech company** that is building _the next way of seeing sports_ - by capturing and producing the highest quality data and innovative content for many of the world's largest leagues and media partners, such as the NFL, NBA, MLB, English Premier League, ESPN, Amazon, and CBS Sports. We are pushing the...

  • Specialist Cleaning Operative

    1 week ago

    Manchester, United Kingdom Nationwide Specialist Services Full time

    Specialist Cleaning Operative at NSS Group (Cleaning)40 hours 12.21 per hour 15.26 Overtime (No experience necessary full training will be provided) Responsibilities of the role: To travel to various supermarkets/petrol forecourt locations within your region to deliver specialist cleaning activity such as high-level window cleaning cladding cleaning petrol...