Customer Service Advisor

**Customer Service Advisor - Call Centre**

**Location: Blantyre, Scotland**

**Type: Full-time, Perm**

**Hours: Monday - Friday - 09.00-17.00**

**Salary**: **£19,300 PA**

**Customer Service Advisor** is required for a UK contact centre located in **Blantyre, Scotland.**

This is a great opportunity for School / Collage leavers or people looking to start a career in customer service.

This role will act as a point of contact for our existing customers requesting any customer products or services, or information about their account. Embracing the mantra ‘Customer For Life’, the COE will ensure any customer requests are dealt with courteously, promptly and accurately. You will also own responsibility for all customer contact relating to the provision of products, services and information once requested. The role will improve customer satisfaction and revenue growth by **driving operational excellence.**

**Main Responsibilities & Tasks**:

- Proactive calling to specific customers to generate product orders.
- Processing customer product orders received by phone call or electronically in a timely and accurate manner.
- Receiving and assessing customer requests for maintenance of their equipment.
- Assisting customers to self-fix their equipment if possible or requesting a service visit if necessary.
- Responding to all customer requests for information about their product/service orders and any other aspects of their account in a timely and accurate manner.
- Collaborate with internal departments to resolve customer issues relating to the supply of a service or products in a timely manner.
- Liaise with and involve the Customer Management team when specific account management is required.
- Monitor activity to deliver minimum levels in-line with agreed metrics and report agreed management information at agreed intervals.
- Share best practice and drive continuous improvement.
- Maintain an in-depth understanding of our products and services by working closely with all other internal teams.

**Person Specification**:

- A confident individual with a drive for results, proactive attitude and a passion for providing excellent customer service
- First-rate telephone manner.
- Results oriented, with a positive outlook, a clear focus on delighting customers and a desire to own problems
- Able to demonstrate sound commercial knowledge and a good overall understanding of all aspects of the business.
- Strong written skills with an ability to deliver an accurate and concise message.
- Able to forge meaningful relationships across all departments and influence others.
- Empathetic and able to see things from different points of view.
- Excellent timekeeping and attention to detail.
- Proficient user of MS Office, particularly Word, Excel, Outlook and Explorer.
- A confident individual with a drive for results, proactive attitude and a passion for providing excellent customer service
- First-rate telephone manner.
- Results oriented, with a positive outlook, a clear focus on delighting customers and a desire to own problems

**Requirements**:

- A passion for delivering first class customer experience.
- Exceptional verbal and written communication skills.
- Adaptability and strong problem-solving skills.
- Excellent active listening skills.
- Ability to build rapport and collaborate with others, internally and externally.
- Understanding of consumer behaviors and industry trends.
- Extensive, accurate product knowledge.

JNBedford

**Job Types**: Full-time, Permanent

**Salary**: £19,300.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Scotland: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: JNBedford