Export Co-ordinator

Our Bracknell based client is currently recruiting for an experienced Export Coordinator to join their team.

You will be responsible for the day to day running of all aspects of monitoring dedicated customer orders, as well as proactive promoting to dedicated account in accordance with the established company procedures and standards laid down, and in line, withthe specific instructions of the Customer Service Manager

**RESPONSIBILITIES**:

- Dealing with enquiries from both internal and external customers, i.e. Production, Warehouse, Marketing, Purchasing, Sales Representatives, third parties such as Freight Forwarders.
- Organising workload and tracking the stages of shipments / orders at any one time.
- Ability to locate product information from within the business for Commercial Invoices E.G Country of Origin which at times can be a challenge.
- Processing and progressing orders, to give the customer exact details of his/her order, status, progress, latest delivery details, problems, alternatives, etc. Expectation is that you take full control from order entry to Invoice for your customers.
- Processing customer complaints and credit notes quickly and accurately, thus pinpointing any problems and avoiding unpaid invoices as a result of such delays.
- Being pro-active when dealing with internal/external customers. The end result is to build respect and rapport, which benefits all our customers, both internal and external.
- Carry out general administration duties as instructed by the Customer Service Manager
- Taking control of customs paperwork, commercial invoices and any other paperwork required by the customers.

**Key skills and attributes required include**:

- Previous Export experience and understanding of export compliance is essential for this role
- Professional and positive communication skills
- High level of computer literacy
- Intermediate Excel Skills to include Pivot tables & Vlookup
- Good numerical and literacy skills
- Dangerous Goods Training - desirable but not essential
- Team player with a high attention to detail
- Ability to work in a fast paced environment and multi-task where needed