Reading Heroes Recruitment Coordinator

Hours: 10.5 hours per week / 0.3 FTE
Based: Calderstones Park, Liverpool, L18 3JB (hybrid working may be considered)

**Salary**: £21,237.22 per annum (pro rata)
Contract: Fixed term (6 months)

This role will work closely with our Reading Heroes team and with the Volunteer Experience Manager to enable a smooth onboarding process for volunteers to the role of Reading Heroes volunteer and ensure Reading Heroes volunteers have a meaningful and impactful experience at The Reader. The role will provide support to all the key functions of the volunteer onboarding journey.

**Knowledge and Skills**
- Manage all elements of the volunteer onboarding process including organising training, references and our DBS and Safeguarding process.
- Work closely with other teams involved in the Reading Heroes work to develop a varied programme of structured, high quality volunteer placements, and the training, induction and support required for the role.
- Coordinates the DBS checking process for all Reading Heroes volunteers
- Keep up to date with changes in legislation, policy and practice that relate to volunteers and to ensure that all processes relating to record keeping, data protection, safeguarding, and quality monitoring are consistently applied and in line with best practice in the sector.
- Experience of working with a variety of people with different needs and managing sometimes demanding and challenging situations.

**Communication**
- Be the first point of contact for all volunteer queries regarding getting involved with Reading Heroes.
- Communicate regularly and clearly with the volunteer during their onboarding to enable a smooth journey; provide timely updates, address queries and create a welcoming environment.

**Liaison and Networking**
- Complete both volunteer reference requests and volunteer references in a timely manner.

**Planning and Organising**
- Manage the Expression of Interest process responding to applicants who are interested in becoming a Reading Heroes volunteer in a timely manner.
- Ensure all Reading Heroes volunteer records are up to date, both on our SharePoint and on the CRM, and keep up to date with compliance with our archive policy and GDRP regulations.
- Manage and plan time to accommodate post-training influx of onboarding needs, ensuring personalised support for each volunteer and frequent follow-up communications; balance workload to provide tailored guidance while accommodating volunteers’ varying schedules.

**Initiative and Problem Solving**
- Work within and seek to improve systems for the recruitment, onboarding, induction, training and monitoring of Reading Heroes volunteers
- Support volunteers through the DBS process including appropriate handling of DBS disclosures and helping volunteers find accepted ID documentation.

**Decision Making and Freedom to Act**

**Teamworking and Collaboration**
- Work closely with the Volunteer Experience Manager to ensure best practice and approach is taken to the Reading Heroes volunteer processes alongside our wider volunteer experience
- Work with the Monitoring and Evaluation team to ensure that appropriate monitoring data is collected during recruitment.

Any other duties commensurate with the grade, including taking part in, or leading a Shared Reading group.

**Person Specification**
- Experience working with volunteers
- Excellent attention to detail and record keeping skills. Able to create and maintain accurate documentation
- Confident dealing with confidential and sensitive information
- Great people skills - relationship building is a key aspect of the role
- Good communication skills with the ability to work collaboratively with others
- Excellent IT skills with experience of using a CRM
- Manage a variety of tasks
- Be able to demonstrate an understanding of the wider work of The Reader, and it’s social values and have a good understanding of the purpose and social mission of The Reader.

**Job Types**: Part-time, Fixed term contract
Contract length: 6 months

Pay: £21,237.22 per year

Expected hours: 10.5 per week

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 31/10/2024
Reference ID: CO_311024